Summary
Overview
Work History
Education
Skills
Timeline
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Shaquanda Barbier

Blythewood,SC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Commercial Cleaner

JanPro
04.2020 - Current
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Kept building entryway glass clean and polished for professional presentation.
  • Emptied wastebaskets to transport trash and waste to disposal area.

Customer Service Representative

Surety Bonds Direct
08.2021 - 11.2022
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered constant flow of customer calls with minimal wait times.
    • Managed bond accounts by Issuing, changing, or cancelling bonds.
    • Mail out bonds/ Check mail.
    • Collect payments and organize Information for clients.

Administrative Specialist I -AOD

SCDDSN Midlands Center
11.2018 - 04.2020
  • Perform duties of Information/communication specialist.
  • Handle telecommunication as well as routing incoming calls to appropriate area.
  • Utilize communication transmitter to transmit and receive information necessary.
  • Use of emergency communication system as needed
  • Maintain filing system compiled of various types of information for office operation.
  • Compose documents of various data and conduct research for reports as directed by Administrative Coordinator.
  • Operate and monitored Energy Management and Fire Monitoring systems informing residence, maintenance, and other necessary personnel whenever discrepancy is noted.

Education

High School Diploma -

Ridge View High School
Columbia, SC
06.2008

Skills

  • Team Player
  • Self-starter
  • Problem Solver
  • Customer Relations
  • Independent worker
  • Time Management
  • Fast Learner
  • Clerical skills (filing, faxing etc)
  • Complaint resolution
  • Multi-line phone talent
  • Professional telephone demeanor
  • Recordkeeping strengths

Timeline

Customer Service Representative

Surety Bonds Direct
08.2021 - 11.2022

Commercial Cleaner

JanPro
04.2020 - Current

Administrative Specialist I -AOD

SCDDSN Midlands Center
11.2018 - 04.2020

High School Diploma -

Ridge View High School

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Shaquanda Barbier