Shaquanda Barbier
Blythewood,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Commercial Cleaner
JanPro
04.2020 - Current
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Kept building entryway glass clean and polished for professional presentation.
- Emptied wastebaskets to transport trash and waste to disposal area.
Customer Service Representative
Surety Bonds Direct
08.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Managed bond accounts by Issuing, changing, or cancelling bonds.
- Mail out bonds/ Check mail.
- Collect payments and organize Information for clients.
Administrative Specialist I -AOD
SCDDSN Midlands Center
11.2018 - 04.2020
- Perform duties of Information/communication specialist.
- Handle telecommunication as well as routing incoming calls to appropriate area.
- Utilize communication transmitter to transmit and receive information necessary.
- Use of emergency communication system as needed
- Maintain filing system compiled of various types of information for office operation.
- Compose documents of various data and conduct research for reports as directed by Administrative Coordinator.
- Operate and monitored Energy Management and Fire Monitoring systems informing residence, maintenance, and other necessary personnel whenever discrepancy is noted.
Education
High School Diploma -
Ridge View High School
Columbia, SC06.2008
Skills
- Team Player
- Self-starter
- Problem Solver
- Customer Relations
- Independent worker
- Time Management
- Fast Learner
- Clerical skills (filing, faxing etc)
- Complaint resolution
- Multi-line phone talent
- Professional telephone demeanor
- Recordkeeping strengths
Timeline
Customer Service Representative
Surety Bonds Direct
08.2021 - 11.2022
Commercial Cleaner
JanPro
04.2020 - Current
Administrative Specialist I -AOD
SCDDSN Midlands Center
11.2018 - 04.2020
High School Diploma -
Ridge View High School
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