Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaquanda Cox

Sr Client Relations Administrator
Hempstead,NY

Summary

Leader and Mentor with over two decades of experience in Client service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to learn new skills and teach them along the way. Dedicated to partnering with coworkers to promote an engaged, and empowering work culture; as well as building relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Sr Client Relations Administrator

Broadridge Financial Services
01.2023 - Current
  • Delivers exceptional client service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Establishes excellent working relationships. Participates in dispute resolution for all contract-related issues.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in team environments providing support and guidance.

Sr. Client Service Representative

Broadridge Financial
06.2008 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Monthly and Quarterly Business Reviews

Client Service Representative

ADP
05.2002 - 06.2008
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintained and managed customer files and databases.

Supervisor

Farmingdale Multiplex
04.1996 - 03.2002
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.

Education

Bachelor of Science - Communications

University of Phoenix
Tempe, AZ
05.2020

Associate of Science - Business Administration And Management

Dowling College
Oakdale, NY
08.2017

Some College (No Degree) - Criminal Justice

SUNY Farmingdale
Farmingdale, NY

Skills

  • Training and Development
  • Dependable and Responsible
  • Critical Thinking
  • Teamwork and Collaboration
  • Decision-Making
  • Clerical Support
  • Excellent Communication
  • Good Telephone Etiquette
  • MS Office
  • Interpersonal Communication
  • Data Entry
  • CRM Software Proficiency
  • Cultural Awareness
  • Active Listening
  • Multitasking Abilities

Certification

  • Journalist
  • Life Coach
  • Notary (Studying)

Timeline

Sr Client Relations Administrator

Broadridge Financial Services
01.2023 - Current

Sr. Client Service Representative

Broadridge Financial
06.2008 - 12.2022

Client Service Representative

ADP
05.2002 - 06.2008

Supervisor

Farmingdale Multiplex
04.1996 - 03.2002

Bachelor of Science - Communications

University of Phoenix

Associate of Science - Business Administration And Management

Dowling College

Some College (No Degree) - Criminal Justice

SUNY Farmingdale

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Shaquanda CoxSr Client Relations Administrator