Shaquanda Estimar
Palm Bay,FL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Substitute Teacher, K-12
martin county school district
Stuart, Florida
03.2022 - 05.2025
- Provided classroom instruction outlined in teacher's lesson plans.
- Collaborated with regular teachers to ensure continuity of instruction.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Adapted teaching methods to meet diverse student learning styles.
Warehouse Associate
Amazon Fulfillment Associates
Fort Pierce, FL
08.2019 - 09.2020
- Packaging
- Operated warehouse equipment to efficiently organize products and materials.
- Followed standard operating procedures for picking, packing, and shipping orders.
Customer Service Representative
Convey
Fort Pierce, FL
05.2017 - 10.2019
- Provide product/services information, resolve customers' concerns, answer questions and take calls providing customer service
- Updated databases with new and modified customer data.
- Monitored chat queues for incoming requests from customers requiring assistance.
- Conducted follow-up calls and chats with customers after resolving their inquiry.
- Provided technical assistance to customers through online chat or telephone support.
- Answered customer inquiries regarding product features, pricing plans and orders.
- Reviewed patient accounts for accuracy and compliance with regulations.
- Processed healthcare claims using electronic billing systems and software.
- Assisted patients in understanding their medical bills, benefits, and coverage.
Education
Associate of Arts (AA) -
Indian River State College
Skills
- Customer Service Skills
- Call Center
- Microsoft Word
- Quick typing
- Promotional support
- Classroom management
- Elementary education
- Medical billing software
- Healthcare claims processing
- Chat support
Timeline
Substitute Teacher, K-12
martin county school district
03.2022 - 05.2025
Warehouse Associate
Amazon Fulfillment Associates
08.2019 - 09.2020
Customer Service Representative
Convey
05.2017 - 10.2019
Associate of Arts (AA) -
Indian River State College