Shaquanda Pineo
Wesley Chapel,USA
Summary
Experienced with therapeutic leadership and patient care. Utilizes advanced treatment planning and implementation to enhance patient outcomes. Knowledge of fostering team collaboration and professional development among staff.
Overview
30
30
years of professional experience
Work History
Lead Therapist III
North Tampa Behavioral Health
04.2021 - Current
- Demonstrates a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledges and works to resolve complaints. Recognizes that patient safety is a top priority.
- Provides crisis intervention to support clients during times of urgent need.
- Provides initial treatment planning for patient based on assessment and coordinates any additional services needed, revising as necessary.
- Attends continued education sessions to maintain professional standards and stay up-to-date with new developments.
- Verifies health insurance and assists in obtaining prior authorization to aide in treatment as well as determining responsibility and setting financial expectations.
- Validates CMS/Medicare services.
- Collaborates with interdisciplinary teams to create well-rounded treatment approaches addressing various aspects of patient care.
- Ensures compliance with ethical guidelines and professional standards in all therapeutic practices consistently demonstrating professionalism in every aspect of work conducted.
- Conducts thorough intake interviews, gathering crucial information for accurate diagnoses and personalized treatment planning.
- Facilitate group therapy sessions focusing on diverse topics such as coping skills, stress management, and emotional regulation.
- Manage complex cases involving multiple mental health conditions, tailoring interventions to address the unique challenges of each patient effectively.
- Increase staff efficiency by providing ongoing training and mentoring to junior therapists.
- Ensures that patient services are focused on the patient’s presenting treatment needs and request for service.
- Assist clients in developing realistic goals and action plans to achieve desired outcomes, empowering them to take charge of their mental health journey.
- Maintains detailed documentation of patient progress, ensuring accurate data tracking and clear communication with other healthcare professionals.
Clinical Mental Health Therapist
TrueCore Behavioral Solutions, LLC
10.2015 - 04.2021
- Assessed new clients thoroughly to determine appropriate level of care and recommend suitable treatment options within the community if needed.
- Collaborated with interdisciplinary teams to provide holistic care for clients, addressing physical, emotional, and social needs.
- Provided clients with recommendations to community resources.
- Established strong rapport with clients by demonstrating empathy, active listening skills, and cultural sensitivity.
- Implemented behavioral modification techniques for clients struggling with unhealthy patterns of behavior or thought processes contributing to their mental health challenges.
- Tailored therapeutic approaches to meet the unique needs of diverse client populations, including individuals with substance use disorders and trauma histories.
- Reduced client symptoms of anxiety and depression with cognitive behavioral therapy techniques, mindfulness exercises, and psychodynamic approaches.
- Advocated for clients'' needs within the broader healthcare system when necessary to ensure access to appropriate resources or accommodations during the treatment process.
Internship Therapist
Coastal Behavioral Health
01.2014 - 03.2015
- Assessed and counseled clients regarding psychological or emotional problems.
- Developed and implemented therapeutic treatment plans and discharge safety plans.
- Educated families and clients regarding diagnoses and safety planning.
- Participated in treatment team sessions with medical and nursing staff to provide input regarding patient care and treatment intervention.
- Contacted and scheduled counseling sessions with family, significant others, and involved agencies.
- Communicated with current and potential referral sources in a professional manner, seeking to address any concerns that arise in a timely fashion with the patient (and family) to develop a safety plan prior to discharge.
Mental Health Assistant
Coastal Harbor Treatment Center
10.2012 - 03.2015
- Promoted and stimulated development of clients’ interest and cooperation in various individual/group activities and programs through positive interaction, instruction, supervision, feedback, and encouragement.
- Completed Cognitive Behavior Training – May 7, 2014
- Contributed to the effective implementation of individual treatment plans of clients through “line of sight” supervision, positive interaction and role modeling, appropriate recording of observed behaviors, and appropriate consequences or limit setting based on behaviors and program definition.
- Assisted in the preparation of behavioral reports and daily activities log as required.
- Developed counseling skill methods and techniques under the supervision of program treatment professionals to facility psychoeducational groups (i.e., life skill groups and current event groups).
- Handled a client caseload of 12 at any given time.
- Provided one-to-one contact with clients focusing on social development.
Claims Representative
State Farm Insurance
01.2006 - 06.2011
- Investigated and evaluated the facts of a claim, which included damage to property or injury to people.
- Evaluated, negotiated, and settled claims within authority levels.
- Provided assignments and direction to claim processors and claim service assistants.
- Worked with customers, State Farm Agents, attorneys, witnesses, repair shops, and service providers to settle automobile accident claims.
- Worked in a collaborative team environment to handle a large volume of claims, primarily over the telephone.
Administrative Supervisor
United States Army (Active Duty)
11.1995 - 03.2005
- Trained and supervised 300+ subordinates on inventory control, requesting, and receiving of supplies and supply accountability.
- Established efficient workflow processes; monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Oversaw office inventory activities, including ordering and requisitions stocking and shipment receiving.
- Analyzed reports from members tactical forces to prepare daily PowerPoint briefs for commander.
- Coordinated support throughout Iraq theater of operations to enable those forces to conduct 75+ assigned combat missions. Commended for exceptional leadership during the initial Operation Iraqi Freedom invasion and awarded 2 medals.
Education
Master of Arts - Clinical Mental Health Counseling
South University
Savannah, Georgia03.2015
Bachelor of Science - Psychology
Troy State University
Troy, Alabama01.2008
Associate of Science - General Education
Troy State University
Troy, Alabama12.2005
Skills
- Certified in adult and infant CPR
- Trauma-focused cognitive behavioral therapy
- Skilled in Microsoft Office applications
- Effective verbal and written communication
- Dialectical behavior therapy
- Cognitive behavioral therapy
- Individual therapy
- Suicide prevention
- Motivational interviewing
- Post-traumatic stress disorder treatment
- Child and adolescent counseling
Affiliations
- American Counseling Association (ACA) – Member 2014
- American Psychological Association (APA) – Member 2014
- Psi Chi – National Honor Society of Society in Psychology Member 2007
- Florida Counseling Association (FCA) – Member 2015
Timeline
Lead Therapist III
North Tampa Behavioral Health
04.2021 - Current
Clinical Mental Health Therapist
TrueCore Behavioral Solutions, LLC
10.2015 - 04.2021
Internship Therapist
Coastal Behavioral Health
01.2014 - 03.2015
Mental Health Assistant
Coastal Harbor Treatment Center
10.2012 - 03.2015
Claims Representative
State Farm Insurance
01.2006 - 06.2011
Administrative Supervisor
United States Army (Active Duty)
11.1995 - 03.2005
Bachelor of Science - Psychology
Troy State University
Associate of Science - General Education
Troy State University
Master of Arts - Clinical Mental Health Counseling
South University
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