Shaquanda Thomasson
Carrollton,GA
Summary
Dedicated Human Services professional with a strong background in social services, case management, and community supervision. Skilled in assessing client needs, connecting individuals to critical resources, and ensuring compliance with legal and program requirements. Committed to empowering individuals toward positive behavioral change, reducing recidivism, and promoting community safety through compassionate yet structured support. Recognized for maintaining professionalism, confidentiality, and integrity in all interactions.
Overview
8
8
years of professional experience
Work History
Probation Officer
CSRA Probation Services
06.2024 - Current
- - Supervise individuals convicted of misdemeanor offenses to ensure compliance with court-ordered conditions, including restitution, fines, community service, and counseling.
- - Conduct risk and needs assessments to develop individualized supervision plans promoting rehabilitation and accountability.
- - Perform home and office visits, employment verifications, and drug screenings to monitor probationer progress.
- - Maintain accurate case files and documentation in accordance with state and agency policies.
- - Collaborate with law enforcement, courts, and community agencies to coordinate services and address probation violations.
- - Prepare detailed reports and provide court testimony regarding client compliance and progress.
Social Services Technician
State of Georgia, Department of Human Services
06.2023 - 06.2024
- - Supported case managers in providing direct client services, including intake, assessments, and referrals.
- - Conducted home visits to evaluate living conditions and ensure client welfare.
- - Partnered with social service agencies, schools, and healthcare providers to coordinate client support.
- - Assisted with developing service plans addressing behavioral, financial, and social challenges.
- - Maintained confidentiality and detailed records in compliance with agency and state regulations.
Patient Access Representative
Tanner Medical Center
03.2022 - 06.2023
- - Collected and verified patient demographic and insurance information to ensure accurate billing and eligibility.
- - Provided excellent customer service to patients, families, and healthcare staff in a fast-paced medical setting.
- - Processed admissions and maintained compliance with HIPAA regulations.
Cashier
Hardee’s Restaurant
02.2018 - 03.2022
- - Delivered friendly and efficient service to customers while managing cash and electronic transactions.
- - Trained new employees and maintained a clean, organized work environment.
Education
Bachelor of Science - Human Services
Gordon State College
Barnesville, GA12.2022
Associate of Science - Criminal Justice
Gordon State College
Barnesville, GA05.2020
High School Diploma - undefined
Mundy’s Mill High School
Jonesboro, GA05.2014
Skills
- Case Management & Client Advocacy
- Behavioral Assessment & Planning
- Risk Evaluation & Supervision
- Court Documentation & Testimony
- Offender supervision
- Community Resource Coordination
- Client Intake & Needs Assessment
- Confidential Recordkeeping
- Strong Interpersonal Communication
- Microsoft Office & Case Management Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Probation Officer
CSRA Probation Services
06.2024 - Current
Social Services Technician
State of Georgia, Department of Human Services
06.2023 - 06.2024
Patient Access Representative
Tanner Medical Center
03.2022 - 06.2023
Cashier
Hardee’s Restaurant
02.2018 - 03.2022
Associate of Science - Criminal Justice
Gordon State College
High School Diploma - undefined
Mundy’s Mill High School
Bachelor of Science - Human Services
Gordon State College
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