Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

SHAQUANDA WALKER

Summary

Possesses strong analytical, communication, and collaboration skills, with a proven ability to adapt quickly in fast-paced work environment. Eager to contribute to team success while continually advancing professional development. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience

Work History

SENIOR RESOLUTION COORDINATOR

Walmart
10.2023 - Current
  • Strong analytical skills utilized in assessing complex cases and providing actionable insights for resolution.
  • Experienced in collaborating with cross-functional teams to identify and resolve customer issues efficiently and effectively.
  • Proficient in identifying and investigating fraudulent activities to mitigate risks and protect organizational assets.
  • Proficient in utilizing advanced tools and technologies to streamline fraud resolution workflows and reporting.
  • Adept at using customer service skills to support customers during the resolution process, ensuring high levels of satisfaction.

NOTARY and LOAN SIGNING AGENT

Self Contracted
12.2019 - 09.2023
  • Detail-oriented Notary and Loan Signing Agent with extensive experience in document verification and client relations.
  • Skilled in handling diverse loan documents, including mortgages, refinances, and HELOCs, to facilitate smooth transactions.
  • Strong communicator with the ability to explain complex legal documents in simple terms to clients.
  • Proficient in witnessing signatures and ensuring compliance with applicable state laws and regulations.

HOME HEALTH AIDE

Bayshore Home Care
01.2018 - 12.2021
  • Strong communication skills, fostering positive relationships with patients and their families to promote comfort and trust.
  • Demonstrated ability to handle challenging situations with patience and empathy, ensuring the dignity of each patient is preserved.
  • Documented care provided and reported changes to nurses or case managers.
  • Skilled in assisting individuals with daily living activities, including bathing, dressing, and meal preparation.

UTILIZATION REVIEW ASSISTANT

Keystone Peer Review Organization Inc.
09.2015 - 12.2018
  • Assisted with data entry of medical records into the electronic health record system.
  • Reviewed clinical documentation for accuracy and completeness.
  • Answered inquiries from providers regarding billing and reimbursement policies.
  • Verified insurance eligibility and gathered clinical documentation.
  • Maintained compliance with HIPAA and payer guidelines

Education

Associate of Science - Medical Administration Billing & Coding

Keiser University
Fort Lauderdale, FL
03.2016

Skills

  • Effective Communication
  • De-escalation Techniques
  • Business Transformation Support
  • Relationship Building
  • Strategic Planning & Execution
  • Analytical skills
  • Time Management & Multitasking
  • Attention to Detail
  • Conflict Resolution
  • Adaptability & Flexibility

Technical Skills

  • Microsoft Office Suite
  • Data Entry & Accuracy Tools
  • Internal Knowledge Base Navigation
  • CRM Software
  • Compliance & Privacy Systems
  • Telecommunication Platforms


Timeline

SENIOR RESOLUTION COORDINATOR

Walmart
10.2023 - Current

NOTARY and LOAN SIGNING AGENT

Self Contracted
12.2019 - 09.2023

HOME HEALTH AIDE

Bayshore Home Care
01.2018 - 12.2021

UTILIZATION REVIEW ASSISTANT

Keystone Peer Review Organization Inc.
09.2015 - 12.2018

Associate of Science - Medical Administration Billing & Coding

Keiser University

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