Shaquandra Ladd
West Memphis,AR
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Financial Services Representative
Interal Revenue Service
Memphis, TN
08.2021 - 04.2024
- Ensured that all customer inquiries were answered promptly and completely.
- Assisted clients in understanding complex financial concepts and instruments.
- Developed and implemented strategies for financial planning, investments, and retirement.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Utilized assistive software, reporting tools and illustrations to educate clients on financial services and planning.
- Utilized CRM systems to track client interactions, transactions, and progress towards financial goals.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
- Demonstrated understanding of and adherence to federal and state regulations for financial aid.
- Discussed financial needs and goals to present investment options aligned with clients' financial status.
Patient Service Representative
Regional One Health Medical Center
Memphis, TN
01.2018 - 08.2021
- Maintained a clean and organized reception area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided customer service by answering patient questions and addressing concerns.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Inputted patient demographic data into electronic health record system.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Greeted patients upon arrival and directed them to the appropriate area.
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered incoming calls in a professional manner.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scheduled patient appointments and procedures.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Secretary
Crittenden County Sheriff Department
West Memphis, AR
07.2012 - 12.2018
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Processed payments and updated accounts to reflect balance changes.
- Pulled and organized requested documentation.
- Worked with office manager to attain operational goals.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Determined needs of visitors and provided information or solutions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Inventory Control Coordinator
William Sonoma
Memphis, TN
06.2010 - 07.2012
- Monitored safety stock levels for critical items to ensure availability during peak periods.
- Trained staff on proper stocking techniques to maximize storage space utilization.
- Identified areas where improvements could be made in existing processes or procedures.
- Performed scheduled inventory counts and supply audits.
- Performed inventory cycle counting and identified discrepancies.
- Coordinated inventory, stocking and ordering.
- Inspected incoming materials for damage.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Used daily system logs to document production information, discussing issues with management.
- Contacted suppliers to verify shipment details.
- Distributed work orders to departments.
Education
High School Diploma -
The Academies Of West Memphis Charter School
West Memphis, AR05.2010
Skills
- Recordkeeping and bookkeeping
- Office equipment operations
- Multi-line telephone skills
- Flexible
- Multitasking and prioritization
- Data entry
- PC proficient
- Document control
- Customer relations
- Scheduling and calendar management
- File and data retrieval systems
- Systems and automation applications
- CRM and office management software
- Performance Evaluations
- Team Leadership
- Verbal and Written Communication
- Data Entry
- Vital Sign Assessment
- Communication Equipment Operation
- Medical Supply Replenishment
- Work Coordination
- Patient Condition Observation
- Attention to Detail
- Vital Signs Assessment
- Hospital Staff Support
Timeline
Financial Services Representative
Interal Revenue Service
08.2021 - 04.2024
Patient Service Representative
Regional One Health Medical Center
01.2018 - 08.2021
Secretary
Crittenden County Sheriff Department
07.2012 - 12.2018
Inventory Control Coordinator
William Sonoma
06.2010 - 07.2012
High School Diploma -
The Academies Of West Memphis Charter School
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