Shaquandra Robertson
Elkridge,MD
Summary
Hardworking team-player with expertise completing various clerical tasks. Responsible and productive when working with little to no supervision. Accomplished Housing Specialist with experience addressing various office needs through file and document management, inventory allocation and technical training. Proficient in maintaining stringent client files with confidential information, legal binding contracts and timelines. Diplomatic and professional when communicating with multitasking expertise. Attentive and personable in handling information. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff, Board Members and clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housing Specialist
Housing Commission Of Anne Arundel County
06.2022 - Current
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness.
- Answered client questions about the lease and rental agreements and advocated on behalf of client needs.
- Assisted applicants in filling out housing applications and verifying assets.
- Calculated tenant rent amounts for landlords to prepare leases and contracts.
- Conducted annual recertifications to ensure continued eligibility for program participants while updating necessary documentation accordingly.
- Researched possible fraud cases by examination of bank statements and reconciling statements with reported income sources.
- Scheduled and guided monthly resident briefings to communicate admissions and moving details.
- Completed data entry, maintained a filing system for housing program participants.
- Prepared and issued housing program letters, certified letters, HUD documents, contracts, and forms to encourage response from residents.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs, background checks and income information.
- Communicated with people from various cultures and backgrounds on the application process.
- Documented all communication with applicants and inputted information into the system using Yardi.
- Maintained compliance with federal regulations, ensuring proper management of the Housing Choice Voucher program.
- Resolved tenant-landlord disputes professionally, promoting positive outcomes that supported long-term tenancy success within the voucher program.
- Educated clients on their rights and responsibilities as voucher holders, fostering a better understanding of program requirements and expectations.
- Streamlined application processes for increased efficiency and reduced wait times for clients seeking housing assistance.
- Coordinated with other social service agencies to provide wraparound support services for families in need of additional assistance beyond housing subsidies.
- Facilitated successful lease negotiations between landlords and tenants, ensuring mutually beneficial agreements for both parties.
- Maintained strict confidentiality when handling sensitive personal information, adhering to privacy regulations throughout all aspects of casework.
Assistant Property Manager
Acento Real Estate Partners
08.2021 - 03.2022
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Marketed property to local businesses through collateral, emails and phone calls.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Property Manager
HH Redstone
05.2019 - 09.2020
- Provided regular updates to property owners on the status of their investments, including rental income and expense reports, occupancy rates, and maintenance needs.
- Managed lease renewals proactively, retaining existing tenants at higher rates while minimizing turnover-related expenses like unit cleanings or marketing efforts.
- Organized regular staff meetings to ensure clear communication among team members regarding property management tasks and goals.
- Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
- Reduced vacancy rates through effective marketing and advertising of rental properties.
- Assisted in the hiring process for new team members by conducting interviews and evaluating applicant qualifications against role requirements.
- Developed strong relationships with local businesses and community organizations to enhance the reputation of rental properties in the area.
- Facilitated open houses and property tours for prospective tenants, showcasing available units in their best light to attract interest quickly.
- Streamlined rent collection process, improving on-time payments from tenants.
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
- Coordinated move-in and move-out processes, providing a seamless transition experience for tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Education
Bachelor of Science - Business Administration And Management
Morgan State University
Baltimore, MD06.2025
Associate of Science - Fashion Merchandising
Baltimore City Community College
Baltimore, United States05.2013
Skills
- Fair Housing Regulations
- Affordable housing
- Case Management
- LIHTC
- High Performance Management
- Compliance audits
- Customer service
- Rent Calculations
- Multitasking abilities
- Interpersonal Communication
- Referrals and Networking
- NAHRO Certified
- Social Service Skills
Certification
- CSEC-HCV
- CSO-HCV
- High Performance Management
- Ethics for Housing Professionals
Affiliations
- NAHRO
Timeline
Housing Specialist
Housing Commission Of Anne Arundel County
06.2022 - Current
Assistant Property Manager
Acento Real Estate Partners
08.2021 - 03.2022
Property Manager
HH Redstone
05.2019 - 09.2020
Bachelor of Science - Business Administration And Management
Morgan State University
Associate of Science - Fashion Merchandising
Baltimore City Community College
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