Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaquann Fregiste

Saint Hedwig,TX

Summary

Customer Service Representative with exceptional capabilities in oral and written communication, active listening, and analytical problem-solving abilities. Improves client experiences by implementing service-oriented behaviors, recognizing customer needs, and providing tailored solutions to foster loyalty.
Passionate about promoting long-term customer happiness through exceptional service and unparalleled support. Expert in customer service best practices and related options.
Retail specialist with a thorough understanding of the fashion industry and current trends. She enjoys assisting consumers in finding beautiful and economical clothing and accessories. Highly seasoned, with a reputation for excellent teamwork and project management abilities. Capable of working with a diverse range of personalities. Performance history of building strong collaborative partnerships and achieving outstanding results.

Overview

2
2
years of professional experience

Work History

Footlocker Sales Associate

Footlocker Retail
10.2023 - Current

- Racks and shelves are organized to maintain the store's visual attractiveness, engage customers, and highlight certain items.
- Created great first impressions for existing, new, and future customers.
- Helped consumers find products and searched the shop system for merchandise at other locations.
- Answered client inquiries about sizing, accessories, and proper goods care.
- Engaged with customers to efficiently establish rapport and long-term partnerships.
- Maintaining client satisfaction through prompt and professional processing of product returns.
- Achieved flawless attendance and punctuality.
- Increased revenue by consulting with consumers to assess buying needs and recommend the best-fitting firm offerings.
- Trained and developed new sales team members on products, selling strategies, and company procedures.
- Worked with retail reps to improve product presentations and promotional materials.

Recreational Aide

Gym Assistant
05.2022 - 09.2022

- Issues were resolved promptly and efficiently using active listening, conflict resolution, and dynamic communication skills.
- Maintain the front desk's concierge book to give visitors with appropriate local information.
- Worked closely with guests, including VIPs and celebrities, while maintaining a high level of secrecy.
- To increase visitor confidence and safety, security rules and procedures were explained to visitors and hotel staff.
- Researched numerous venues and locations to accommodate visitor requests for dining and tourist attractions.
-I quickly learnt new abilities and applied them to my daily work, increasing efficiency and production.
- Everyday tasks were completed precisely and efficiently.
Respect, warmth, and a readiness to assist if necessary were demonstrated.
- Worked variable hours, including night, weekend, and holiday shifts.
Performed duties in compliance with the applicable standards and policies.

Education

Associate of Arts - Business Administration

Trident University International
Cypress, CA
09.2021

Skills

  • Store Opening and Closing
  • Teamwork and Collaboration
  • Customer Needs Assessment
  • Membership Sales
  • Cash Handling
  • Verbal and Written Communication
  • Customer Service
  • Sales Communications
  • Retail Knowledge
  • Speaking Clearly
  • Formal Wear
  • Credit and Cash Transactions
  • Cash Register Operations
  • Customer Understanding
  • Multi-tasking strength
  • Sales Training

Timeline

Footlocker Sales Associate

Footlocker Retail
10.2023 - Current

Recreational Aide

Gym Assistant
05.2022 - 09.2022

Associate of Arts - Business Administration

Trident University International
Shaquann Fregiste