Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaquanna Louissaint

West Palm Beach,FL

Summary

Good communication, multitasking and conflict resolution skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Security Officer (TSA)

Brightline Trains
11.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Reported suspicious activities and persons to law enforcement.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.


Correctional Officer

Florida Department Of Corrections
08.2021 - 08.2022
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Observed behavior of residents individually and in groups.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Delivered inmates to work sites and returned safely by following protocols.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Identified facility openings and designated inmates to housing units.

Loss Mitigation Specialist

Chase Home Finance LLC
02.2009 - 09.2013
  • Remained updated with latest information related to mortgage products and services being offered.
  • Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
  • Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
  • Reached out to borrowers to discuss current status and loan workout options.
  • Assisted with short sales and deed in lieu processes.
  • Provided reinstatement and payoff quotes to clients.
  • Discussed property liquidation options with customers.
  • Assessed clients' financial data to determine loan suitability.
  • Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Monitored pipelines to track and log status of loans.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Assessed aging accounts and initiated collection strategies based on conditions.
  • Answering or making customer calls to address their need.
  • Building relationship with callers.
  • Manage over 100 customer calls per day.

Education

No Degree - Business Administration And Management

Miami Dade College
Miami, FL

High School Diploma -

Miami Central High School
Miami Fl
06.2001

Skills

  • Conflict resolution skills
  • Strong Interpersonal Skills
  • Detail oriented skills
  • Excellent verbal and written communication skills
  • Time management skills
  • Sales skills
  • Demonstrated ability in meeting or exceeded sales goals
  • Shift Work
  • Conflict De-Escalation
  • Safety and Security
  • Interior and Exterior Patrol
  • Report Writing
  • First Aid and CPR Certified
  • Security Screening
  • Microsoft Word
  • Passenger Interaction
  • Multi-Tasking and Prioritization

Timeline

Security Officer (TSA)

Brightline Trains
11.2022 - Current

Correctional Officer

Florida Department Of Corrections
08.2021 - 08.2022

Loss Mitigation Specialist

Chase Home Finance LLC
02.2009 - 09.2013

No Degree - Business Administration And Management

Miami Dade College

High School Diploma -

Miami Central High School

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Shaquanna Louissaint