Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
volunteer with children
Languages
Timeline
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Shaquanna Mechling

Myrtle Beach,SC

Summary

Proven Certified Clinical Medical Assistant with a track record of enhancing patient care and streamlining operations at McLeod Seacoast Hospital. Expert in HIPAA compliance and electronic health records, coupled with exceptional patient scheduling abilities. Demonstrates compassionate communication, improving patient satisfaction and operational efficiency by over 30%. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Organized (CCMA) with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Conscientious Healthcare professional offering over 4 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

McLeod Seacoast Hospital
06.2022 - Current
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
  • Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
  • Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
  • Taught patients about medications, procedures, and care plan instructions.
  • Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
  • Prepared and administered medications to alleviate patient symptoms.
  • Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
  • Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
  • Ensured accurate data entry into electronic health record systems, resulting in improved tracking of prior authorization statuses.
  • Demonstrated commitment to professional development by participating in ongoing training opportunities related to the field of Prior Authorization nursing.
  • Participated in interdisciplinary team meetings, collaborating with other healthcare professionals to ensure seamless coordination of care for patients requiring prior authorizations.
  • Provided exceptional customer service to both patients and healthcare professionals, addressing concerns related to the prior authorization process.
  • Maintained detailed records and documentation related to prior authorization requests, ensuring accurate tracking and reporting for both internal and external stakeholders.
  • Proactively identified potential barriers to approval, implementing strategies to address these challenges before they impacted patient care.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Measured patient pulse oximetry.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
  • Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
  • Assisted in maintaining compliance with changing regulations and policies by staying up-to-date on industry trends and best practices.
  • Conducted thorough reviews of medical records, identifying necessary documentation to support prior authorization requests.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.8y
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Monitored patient reactions after administering medications and IV therapies.

Certified Clinical Medical Assistant

Grand Strand Pediatrics - Myrtle Beach
01.2022 - 06.2023
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
  • Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
  • Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
  • Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
  • Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
  • Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
  • Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Measured patient pulse oximetry.
  • Oriented and trained new staff on proper procedures and policies.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Measured patient spirometry.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.


General Manager

The Fudgery
11.2005 - 05.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Receptionist

Kingston Plantation
03.2007 - 09.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered central telephone system and directed calls accordingly.
  • Compiled information from files and research to satisfy information requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Education

Associate of Applied Science - Registard Nurse

Horry-Georgetown Technical College
Conway, SC
02.2025

Associate of Science - Medical Assisting

Miller-Motte Technical College
Conway, SC
08.2019

Skills

  • HIPAA Compliance
  • Immunization Administration
  • Venipuncture Expertise
  • Vital Sign Monitoring
  • Vital signs monitoring
  • Medical Office Procedures
  • Patient Intake Process
  • Clinical Documentation
  • Examination Preparation
  • Specimens collection and processing
  • Specimen Collection
  • Patient Scheduling
  • Appointment Setting
  • Inventory Management
  • Healthcare Software Usage
  • Medical Terminology
  • Laboratory procedures
  • Anatomy and Physiology Knowledge
  • Medical supply inventory
  • Direct care
  • Diagnostic Testing Assistance
  • EKG Monitoring
  • Patient Care Coordination
  • Patient Assessment
  • Insurance Verification
  • Medical Equipment Operation
  • Office Equipment Maintenance
  • Medical Transcription
  • Medical Billing
  • Medical billing and coding
  • Data Entry
  • Medical office administration
  • Maintaining confidentiality
  • Medical Records Management
  • Direct Patient Care
  • CPR
  • Medical terminology knowledge
  • EMR / EHR
  • Insurance Claims
  • First Aid
  • Electronic Health Records
  • Simple dressings
  • Complex Problem-Solving
  • Lab equipment calibration
  • Reliable team player
  • Dementia and Alzheimer's knowledge
  • Professional Bedside Manner
  • Sterilization techniques
  • Customer Service
  • Electronic Medical Records
  • Customer Relationship Management (CRM)
  • Compassionate
  • Family Education
  • Monitoring patient progress
  • Electrocardiographic rhythm recognition
  • Medical Procedures
  • First Aid Training
  • Analytical Thinking
  • Professionalism
  • CPR Certified
  • Patient confidentiality
  • Insurance Coverage Verification
  • Coverage and Authorizations
  • Prior authorization processing
  • Understanding of medical terms
  • Typing Speed
  • Filing systems
  • Document Management
  • Scheduling appointments
  • File Organization
  • Excel spreadsheets
  • Clerical Support
  • Multi-line phone proficiency
  • Prioritizing Work
  • Positive Attitude
  • Administrative Support

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Recognized for outstanding dedication to patient care.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • CCMA - Certified Clinical Medical Assistant

volunteer with children

In my free time I like to dedicate it to volunteering with children and the less fortunate. Giving back has always made me feel complete so time to time I give back by giving my time to different churches as well as schools. 

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Certified Clinical Medical Assistant

McLeod Seacoast Hospital
06.2022 - Current

Certified Clinical Medical Assistant

Grand Strand Pediatrics - Myrtle Beach
01.2022 - 06.2023

Receptionist

Kingston Plantation
03.2007 - 09.2009

General Manager

The Fudgery
11.2005 - 05.2023

Associate of Applied Science - Registard Nurse

Horry-Georgetown Technical College

Associate of Science - Medical Assisting

Miller-Motte Technical College

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Shaquanna Mechling