Shaquanna Monk
New York,NY
Summary
Dynamic professional with a strong background in team training and client engagement. Skilled in decision-making and crisis intervention, consistently delivering high-quality service and fostering collaborative environments to enhance customer experiences.
Overview
10
10
years of professional experience
Work History
Manager
GPS Hospitality
Emmaus, PA
11.2022 - 01.2024
- Managed daily operations to ensure efficient workflow and service delivery.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented process improvements to streamline inventory management and reduce waste.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
CPS Investigator
The Administration for Children's Services
Staten Island, NY
02.2020 - 06.2022
- Conducted thorough investigations of child abuse and neglect allegations, ensuring compliance with local regulations.
- Collaborated with multidisciplinary teams to develop comprehensive safety plans for at-risk children and families.
- Evaluated evidence and gathered information from interviews, home visits, and community resources to assess family situations.
- Documented case findings accurately in electronic systems, maintaining confidentiality and adhering to agency policies.
- Provided guidance and support to families in crisis, connecting them with appropriate community resources and services.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
Security Officer
Allied Universal Security Services
New York, NY
03.2014 - 01.2022
- Monitored premises to ensure security and safety of personnel and assets.
- Conducted regular patrols, identifying and addressing potential security risks.
- Responded promptly to emergencies, coordinating with local law enforcement when necessary.
- Implemented security protocols, enhancing overall safety measures across facilities.
Education
Associate of Science - Criminal Justice
ASA College
Brooklyn, NYBachelor of Science - Criminal Justice
Berkeley College
New York (City), NY01-2019
Skills
- Verbal and written communication
- Professional boundaries
- Family assessment
- Motivational interviewing
- Multicultural sensitivity
- Case documentation
- Mental health awareness
- Crisis situations
- Client engagement and assistance
- Team leadership
- Customer service
- Decision-making
Timeline
Manager
GPS Hospitality
11.2022 - 01.2024
CPS Investigator
The Administration for Children's Services
02.2020 - 06.2022
Security Officer
Allied Universal Security Services
03.2014 - 01.2022
Associate of Science - Criminal Justice
ASA College
Bachelor of Science - Criminal Justice
Berkeley College