Summary
Overview
Work History
Education
Skills
Timeline
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Shaquannah Buford

Sweet Water

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Macys
06.2020 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Customer Service Associate

Walmart
01.2016 - 06.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Solved problems with products and services by providing customers with technical support.

Education

High School Diploma -

Wilcox Central High School
Camden, AL
05.2015

Skills

  • Order Fulfillment
  • Senior Leadership Support
  • Retail Sales Customer Service
  • Stocking and Replenishing
  • Microsoft Word
  • Credit Card Payment Processing
  • Report Transcription
  • Report Creation
  • Microsoft PowerPoint
  • Business Development Understanding
  • Customer Relations
  • Microsoft Excel
  • Sales Expertise
  • System Implementation
  • Reading Comprehension
  • Quality Assurance Controls
  • Technical Support
  • Office Equipment Proficiency
  • Refund Processing
  • Receiving Support
  • Customer Relationship Management
  • Product Promotion
  • Administrative Support
  • Records Preparation
  • POS Systems Expertise
  • Data Evaluation

Timeline

Customer Service Representative

Macys
06.2020 - 06.2023

Customer Service Associate

Walmart
01.2016 - 06.2020

High School Diploma -

Wilcox Central High School

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Shaquannah Buford