Hi, I’m
Shaquanna I. Adams
Fayetteville,NC
Overview
15
years of professional experience
13
years of post-secondary education
Work History
Fayetteville State UniversityFayetteville, NC
Title IX Coordinator
06.2023 - 06.2024
Job overview
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant Title IX work practices.
- Promoted compliance by implementing training programs for faculty, staff, and students in person and via Canvas.
- Implemented company compliance programs by researching changes in Title IX regulations, maintaining company policy documentation and educating personnel on compliance policies.
- Maintained open and neutral position to expedite communication with Complainants and Respondents.
- Managed cases simultaneously, methodically working through each.
- Referred Complainants and Respondents to other specialists, institutions or support services as necessary.
- Provide intake measures to Complainants by completing intake documents, explaining the grievance process and procedures, and preparing “Notice of Allegation and Investigation” notices to Respondents of formal complaints.
Sandhills Community CollegeAirport Road, Pinehurst, NC
Human Resource Specialist/Generalist
04.2019 - 06.2023
Job overview
- My duties include but are not limited to the following daily tasks: Prepare and review compensation and benefits packages Administer health and life insurance programs Implement training and development plans for supervisors and managers Plan quarterly and annual performance review sessions1
- Process employee information in the Colleague information software system and ensure that accompanying documentation is on file; Establish and maintain employee position codes in the Colleague system, ensuring that correct budget codes are applied and used by college personnel; Ensure all documentation is in place for new hire files and create new hires information in the Colleague system; Process all personnel changes (status and pay changes) in the Colleague system as needed; Assist in developing, recommending, and implementing human resources- related processes, procedures, and policies; Communicate college policies and procedures to employees and others upon request or as necessary; Ensures that the Employment Eligibility Verification (Form I-9) process is performed and employment authorization is obtained for every new employee within the time mandated by the US Department of Homeland
- Security; Assist the Director with the college’s annual Staff Information Report and IPEDS report submissions; Performs background checks on all new hires and re-hires for the college Department through Shield Screening; Assist the Director with the training of HR processes to college personnel; Maintain Voluntary Shared Leave reporting in Colleagues; Assist in the day-to-day activities of the Human Resources Department as necessary; Track, respond, and keep track of unemployment claims through the DES website.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address or salary levels.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Audited timesheets and payroll records for accuracy.
- Maintained confidentiality of employee records and payroll information.
- Generated reports to track employee time and attendance.
- Completed payroll accurately and timely to meet employee expectations.
- Coordinated resolution of payroll discrepancies.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Managed and updated employee benefits information.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Created and implemented GL codes to align with job description.
- Completed VOEs.
- Completed E-Verify documents.
- Prepared and completed FMLA documents.
- Prepared and completed I9 verifications.
- Completed and responded timely to worker’s compensation and unemployment claims.
Sandhills Community CollegeRaeford, NC
Program Associate
07.2017 - 03.2019
Job overview
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Administered and tracked client service payments.
- Facilitated communication between clients and other service providers.
- Developed and maintained accurate records of programs and services.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Sandhills Community CollegeRaeford, NC
Administrative Assistant
08.2012 - 06.2017
Job overview
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Monitored and directed incoming mail and prepared outgoing mail.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Monitored front areas so that questions could be promptly addressed.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Developed strategies to streamline and improve office procedures.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Liaised between clients and vendors and maintained effective lines of communication.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
House of Raeford FarmsRaeford, NC
Line Leader
07.2011 - 08.2012
Job overview
- Provided and promoted solutions to eliminate reoccurring problems.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Monitored product quality to achieve superior quality reputation.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Assisted in training new employees and implementing procedural changes.
- Used computer systems to perform diagnostics on electronic and communications components.
- Collaborated with other departments to establish smooth operations and encourage teamwork.
- Performed daily inspections and maintenance of equipment to manage wear and tear.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Assisted in troubleshooting assembly-related problems to identify discrepancies and avoid disruptions.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Tracked material orders and deliveries in accordance with company procedures.
- Assessed processes and production lines for proper setup per instructions and procedures.
- Monitored employee performance to determine need for additional education and training.
- Cut equipment costs by 30% by thoroughly cleaning and inspecting equipment after each shift to maintain functionality.
McDonaldsRaeford, NC
Customer Service Representative
10.2009 - 04.2010
Job overview
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Sandhills Community College
Associates of from Criminal Justice
2014
University Overview
Graduated with, GPA: 3.4, Dean's and
President's List.
Hoke High SchoolRaeford, NC
Diploma from Visual
and Performing Arts
08.2007 - 06.2009
University of North CarolinaPembroke, NC
Master of Public Administration from Public
Management
05.2019 - 06.2021
University Overview
Graduated with, GPA: 3.6
University of North Carolina at PembrokePembroke, NC
Bachelor of Arts from Criminal Justice
08.2014 - 06.2016
University Overview
GPA: 3.5, Dean's and President's List.
Notary Public Certificate 2022
Safe Zone Training Certification 2021
PERFORMANCE RATINGS
University Overview
Dean's List Superior Grade Point, GPA: 3.5, GPA: 3.4, President's List Superior Grade Point
Affiliations
Title IX and Sexual Misconduct
Drug Free Workplace
Campus SAVE Act for Employees- Sexual Violence Awareness
Sexual Harassment: Staff-to-Staff
ALICE
PROFESSIONAL LICENSES AND CERTIFICATES
Driver’s License
CPR/AED, Bloodborne Pathogens, and Standard First Aid 2019
Pre-Employment Training Certification 2017
Timeline
Title IX Coordinator
Fayetteville State University
06.2023 - 06.2024
University of North Carolina
Master of Public Administration from Public
Management
05.2019 - 06.2021
Human Resource Specialist/Generalist
Sandhills Community College
04.2019 - 06.2023
Program Associate
Sandhills Community College
07.2017 - 03.2019
University of North Carolina at Pembroke
Bachelor of Arts from Criminal Justice
08.2014 - 06.2016
Administrative Assistant
Sandhills Community College
08.2012 - 06.2017
Line Leader
House of Raeford Farms
07.2011 - 08.2012
Customer Service Representative
McDonalds
10.2009 - 04.2010
Hoke High School
Diploma from Visual
and Performing Arts
08.2007 - 06.2009
Sandhills Community College
Associates of from Criminal Justice
Notary Public Certificate 2022
Safe Zone Training Certification 2021
PERFORMANCE RATINGS
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