Shaquanta Jones
Franklin,LA
Summary
Shaquanta is a success-driven team player! She has10+ years of experience as a Customer Service Representative and3 years as a Health Insurance Agent. Shaquanta is currently pursuing CTR Group to utilize her skill set in achieving its overall goals. She desires to assist and serve individuals while allowing them to feel heard, well-respected, and most of all, in charge of their healthcare options. Willing to relocate: Anywhere Authorized to work in the US for any employer.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
SelectQuote
08.2021 - 04.2024
- Served clients with knowledgeable, friendly support at every stage of shopping and purchasing their Medicare Health Insurance Plans
- Maintained detailed records of client interactions to ensure seamless transfers when transitioning accounts across various departments
- Informed clients about new healthcare regulations yearly to ensure their understanding of the cost associated with purchasing a plan
- Fostered lasting relationships with customers by assessing clients' needs through active listening and conducting extensive needs analysis, resulting in client retention and an expanded client base
- Generated referrals from satisfied clients through excellent rapport-building skills and a genuine interest in their needs
- Gained clients' trust and confidence by eliminating stress, concern, and worry for those new to Medicare or under-educated about their healthcare plans/options
- Maintained a comprehensive understanding of industry trends, competitor offerings, and market conditions through CMS to provide insightful recommendations to clients
- Achieved top-ranking status among peers consistently by exceeding sales targets month after month
- Navigated inbound and outbound calls to and from Medicare-eligible clients
- Successfully matched clients with suitable Medicare plans according to their needs
- Contributed to team objectives in a remote environment by staying efficient
- Sustained a high level of competence by completing continuing education courses
- Continuously refined personal sales approach based on feedback from managers, peers, and clients to improve effectiveness over time
- Utilize CRM software effectively for tracking leads, managing client information, and facilitating timely follow-ups with prospects
Sales Manager
Aaron’s
06.2020 - 06.2021
- Built relationships with customers and the community to establish long-term business growth
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Elevated customer retention rates, established a robust follow-up system, and personalized customer interactions
- Led a successful sales team of3 by providing motivational coaching and performance-based incentives
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Built long-lasting client relationships through excellent customer service and consistent follow-ups
- Conducted regular training sessions on product knowledge, objection-handling techniques, and closing strategies for the sales team
- Managed the entire sales cycle from prospecting to closing deals, consistently achieving high conversion rates
- Established a metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Resolved problems with high-profile customers to maintain business relationships and increase the return customer base
Customer Service Representative
Foulcard Insurance Agency
04.2014 - 09.2019
- Cultivated customer relationships by providing exceptional customer service
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Identified and resolved discrepancies and errors in customer accounts through internal underwriting on all new and existing policies
- Answered phones, greeted, and assisted customers with Insurance/Bail Bond needs
- Received payments and quoted Life, Auto, Homeowners, General Liability, and Workers Compensation policies
- Emailed business correspondence to and from various entities
- Generated weekly Bail Bond reports for several contracted Bail bondsmen
- Formulated and mailed out collection letters to indemnities
- Assisted management with accounts payable and accounts receivable
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Fostered a positive customer service culture within the team which led to higher customer satisfaction rates
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up for Insurance, Bailbond, and forfeiture files
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
Cashier/Customer Service
Players Paradise Casino
05.2009 - 08.2014
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts
- Processed various cash transactions and answered gaming customer questions
- Counted and recorded assigned funds and made exchanges of funds throughout the shift
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency, and security
- Secured casino funds not in use after balancing the cash drawer
- Handled money and ticket exchange for customers
- Complied with gaming commission rules by verifying players' age
- Managed food and liquor inventory for proper budgeting
- Completed casino cage transactions on behalf of customers
- Supervised and maintained overall slot machine functionality and expedited maintenance repairs for quick resolution
- Demonstrated flexibility by adapting quickly to changes in shift assignments or job duties as needed
- Balanced books with daily summary reconciliations
- Prepared and issued money bank to change persons at the start of each shift
- Audited money drawers and hand or machine-counted large cash values
Education
Some college - Business Administration
Nicholls State University
Thibodaux, LA05.2022
Associate's degree - General Studies
Nicholls State University
Thibodaux, LA05.2022
Skills
- Microsoft Office
- Filing
- Word
- Negotiation
- Merchandising
- Scheduling
- Employee Relations
- Underwriting
- Management
- Sales Management
- Account Management
- Data Entry
- Microsoft Office Suite, Windows10, Data Entry, Account Receivable, Clerical, Insurance Sales (5 years)
- Cold Calling
- Training (3 years)
- Microsoft Excel
- Sales
- Microsoft Word
- Administrative Experience
- CRM Software
- Customer Service
- Computer literacy
- Microsoft Outlook
- Clerical Experience
- Payroll
- Time Management
Certification
- Chauffeur’s License Present
- Life & Health Insurance License August2021 to January2026
Timeline
Licensed Health Insurance Agent
SelectQuote
08.2021 - 04.2024
Sales Manager
Aaron’s
06.2020 - 06.2021
Customer Service Representative
Foulcard Insurance Agency
04.2014 - 09.2019
Cashier/Customer Service
Players Paradise Casino
05.2009 - 08.2014
Associate's degree - General Studies
Nicholls State University
- Chauffeur’s License Present
- Life & Health Insurance License August2021 to January2026
Some college - Business Administration
Nicholls State University
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