Shaquanta Thomas
Charlotte,NC
Summary
Passionate and detail-oriented professional with over 10 years of experience in healthcare and customer service. Adept at building relationships with clients, partners, and internal organizations. Seeking to apply skills to a career in a challenging environment, geared toward leadership, growth, and success.
Overview
2026
2026
years of professional experience
Work History
Floating Leasing Consultant
RKW Residential
01.2022 - Current
- Generate $15k-$20k monthly in revenue through processing of checks, lease agreements, security deposits, and application fees.
- Maintain data integrity by accurately entering and updating resident and prospect information in the property management system.
- Promote resident satisfaction and retention by addressing concerns, resolving service issues, and responding promptly to resident requests in compliance with legal and procedural requirements.
- Adhere to all Fair Housing Laws and property management policy and procedures.
- Facilitated tenant inquiries, providing detailed property information and lease terms.
- Conduct leasing presentations, highlighting property features, benefits, pricing, and amenities with a strong knowledge of the local market
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Collections Specialist
GM Financial
01.2017 - 01.2021
- Reconciled an average of $50k through advisement of necessary actions and strategies for debt repayment.
- Produced a high volume of in-bound and outbound calls pertaining to reconciliation.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Produced drafts and process immediate payments after conducting thorough research and analysis of each customer account.
- Executed seventy outbound and inbound calls daily with goal of collecting owed debt.
- Collaborated with management implementing more efficient process and procedures.
- Guided new team members on scripts, company services and performance strategies.
Assistant Store Manager
Footlocker Inc.
01.2013 - 01.2018
- Executed and implemented customer satisfaction metrics.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Fostered rapport relationships with customers and maintained a high focus on customer care.
- Produced performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Fostered team on effective upselling and cross-selling methods.
- Maintained positive customer relationships by responding quickly to customer service inquiries and complaints.
Store Manager
Aldo Accessories
01.2015 - 01.2016
- Achieved financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Formulated pricing policies by reviewing merchandising activities, determining additional needed sales.
- Established recruiting requirements by studying organizational plans and objectives.
- Oversaw, trained, and encouraged ten store associates, promoting culture of efficiency and performance.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Collaborated with corporate teams on promotional campaigns, driving store traffic and revenue growth.
Birth Doula
Carolina Birth and Wellness/ Wakemed Hospital
2020 - 2022
- Direct childbirth education, newborn care, breastfeeding, and emotional support services for 4-6 clients monthly.
- Attend child births for emotional support for clients.
- Assist patients throughout labor, while offering pain management techniques.
- Support clients and patients with emotional and informational support during labor, delivery, and postpartum period.
- Collaborated with healthcare professionals to ensure seamless communication and care continuity.
Education
High School Diploma - Public Speaking
Harding University High School
Charlotte, NC01-2010
Skills
- Prenatal, Birthing, and Perinatal Care
- Microsoft Office Suite
- Funnel
- CRM software
- Sales techniques
- Recruitment and marketing techniques
- Payment collection
Timeline
Floating Leasing Consultant
RKW Residential
01.2022 - Current
Collections Specialist
GM Financial
01.2017 - 01.2021
Store Manager
Aldo Accessories
01.2015 - 01.2016
Assistant Store Manager
Footlocker Inc.
01.2013 - 01.2018
Birth Doula
Carolina Birth and Wellness/ Wakemed Hospital
2020 - 2022
High School Diploma - Public Speaking
Harding University High School