Shaquanya Allen
Brandon,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
CNA
Orchid Cove Lake Placid
05.2018 - 10.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
W5 Golf
04.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Medical Administrative Specialist
Family Care Center Of Lake Placid
09.2022 - 01.2023
- Organized medical charts for efficient retrieval by healthcare practitioners during appointments, enhancing treatment decisions based on complete information availability.
- Supported billing department operations by compiling invoices accurately and promptly addressing any discrepancies or disputes that arose.
- Coordinated referrals for specialty services expeditiously securing appointments within required timelines upholding continuity of care standards set forth by the medical practice.
- Streamlined patient scheduling by implementing an efficient appointment system, reducing wait times and increasing patient satisfaction.
- Scheduled diagnostic tests for patients as ordered by physicians while coordinating transportation when necessary, ensuring timely completion without disruption to treatment plans.
CNA
Aspire At Fletcher
08.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
High School Diploma -
Lake Placid High School
Lake Placid, FL05.2017
Certificate - Medical Administrative Specialist
South Florida State College
Avon Park, FL05.2017
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Maintaining confidentiality
- Critical Thinking Capacity
- HIPAA Compliance Understanding
- Patient Scheduling Proficiency
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
Timeline
CNA
Aspire At Fletcher
08.2023 - Current
Medical Administrative Specialist
Family Care Center Of Lake Placid
09.2022 - 01.2023
Customer Service Representative
W5 Golf
04.2021 - 09.2022
CNA
Orchid Cove Lake Placid
05.2018 - 10.2022
High School Diploma -
Lake Placid High School
Certificate - Medical Administrative Specialist
South Florida State College
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