Summary
Overview
Work History
Education
Skills
Timeline
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Shaquanya Allen

Brandon,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

CNA

Orchid Cove Lake Placid
05.2018 - 10.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

W5 Golf
04.2021 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Medical Administrative Specialist

Family Care Center Of Lake Placid
09.2022 - 01.2023
  • Organized medical charts for efficient retrieval by healthcare practitioners during appointments, enhancing treatment decisions based on complete information availability.
  • Supported billing department operations by compiling invoices accurately and promptly addressing any discrepancies or disputes that arose.
  • Coordinated referrals for specialty services expeditiously securing appointments within required timelines upholding continuity of care standards set forth by the medical practice.
  • Streamlined patient scheduling by implementing an efficient appointment system, reducing wait times and increasing patient satisfaction.
  • Scheduled diagnostic tests for patients as ordered by physicians while coordinating transportation when necessary, ensuring timely completion without disruption to treatment plans.

CNA

Aspire At Fletcher
08.2023 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

High School Diploma -

Lake Placid High School
Lake Placid, FL
05.2017

Certificate - Medical Administrative Specialist

South Florida State College
Avon Park, FL
05.2017

Skills

  • Patient Care
  • Vital signs monitoring
  • Compassion and Empathy
  • Bathing Assistance
  • Maintaining confidentiality
  • Critical Thinking Capacity
  • HIPAA Compliance Understanding
  • Patient Scheduling Proficiency
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Service

Timeline

CNA

Aspire At Fletcher
08.2023 - Current

Medical Administrative Specialist

Family Care Center Of Lake Placid
09.2022 - 01.2023

Customer Service Representative

W5 Golf
04.2021 - 09.2022

CNA

Orchid Cove Lake Placid
05.2018 - 10.2022

High School Diploma -

Lake Placid High School

Certificate - Medical Administrative Specialist

South Florida State College

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Shaquanya Allen