Shaquara Manning
San Antonio,United States
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure new position. Ready to help team achieve company goals. Legal professional with strong background in managing and organizing legal records. Possesses expertise in document management, confidentiality, and legal compliance. Proven ability to collaborate effectively within teams and adapt to changing needs while consistently achieving results. Known for reliability, thoroughness, and proactive approach to problem-solving.
Overview
12
12
years of professional experience
Work History
Legal Records Clerk
Magna Legal Services
01.2023 - Current
- Supported case preparation by carefully proofreading legal documents for errors or inconsistencies before submission.
- Improved office efficiency through regular communication with attorneys, paralegals, and other staff members regarding case updates and completed tasks.
- Provided exceptional customer service when interacting with clients seeking assistance or clarification regarding their case files or paperwork requirements.
- Assisted attorneys in preparing for trials by compiling, organizing, and summarizing relevant case materials.
- Expedited service requests from attorneys by prioritizing tasks based on urgency and importance.
- Coordinated with external agencies such as courts or opposing counsel offices for the exchange of necessary documents and information related to ongoing cases.
- Reduced document retrieval time by creating a comprehensive indexing system for easy accessibility.
- Managed administrative tasks for firm partners and associates.
- Maintained strict confidentiality while managing sensitive client information and legal documentation.
- Enhanced the accuracy of records by meticulously reviewing and updating documents as needed.
- Contributed to a positive work environment by actively participating in team meetings, offering suggestions for process improvements, and providing support to colleagues when needed.
- Facilitated smooth workflow between departments by consistently maintaining clear channels of communication regarding record-related matters.
- Implemented quality control measures to maintain high standards of accuracy in the handling of all legal records across various practice areas within the firm.
- Assisted in drafting basic legal documents under attorney supervision, streamlining the workload for legal teams involved in cases.
Business Operations Coordinator
Club Wyndham
06.2022 - 11.2022
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Implemented improvements to contract generation process to increase efficiency.
- Demonstrated proficiency in data entry, contract modification and billing.
- Liaised with financial managers to facilitate business development initiatives.
- Initiated contracts and addressed necessary negotiations and adjustments.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Coordinated changes to agreement which might occur during contract lifetime.
- Double-checked plans and specifications of contract work for company compliance.
- Reviewed quotes from contractors to obtain best pricing and service for organization.
Medical Support Assistant
Carl R Darnall Army Medical Center
01.2022 - 05.2022
- Switched over from contract position to government position
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Reduced billing errors by diligently verifying insurance coverage and obtaining necessary authorizations prior to procedures.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Interviewed patients to verify and update clinical and demographic records.
Medical Support Assistant
Americas Staffing Partner
10.2019 - 01.2022
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Completed and filed financial documentation for accounting purposes.
Clerk
Central Counties Services
06.2018 - 10.2019
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
Healthcare Specialist (68W)
Army
01.2016 - 06.2018
- Evaluated injured or ill persons to determine nature and extent of concerns.
- Learned new techniques to better serve patients' needs.
- Kept up with continuing education requirements to maintain certification.
- Prioritized medical procedures based on severity of concern and available resources.
- Stabilized serious and critical patients for transport to medical facilities with advanced care teams.
- Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.
- Cleaned and replenished vehicle daily to maintain readiness for emergency medical response.
- Conveyed information about conditions and field treatments given to medical facility staff.
- Communicated clearly and openly with dispatch to receive new orders and convey important updates about scenes.
- Implemented emergency airway management and heart monitoring at scenes and during transport.
- Communicated with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims or to receive instructions for further treatment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Retail Sales Associate
Macys Department Store
06.2012 - 06.2014
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
Education
High School Diploma -
Robert D Edgren High School
Misawa Air Base, Japan06.2011
Skills
- Patient Relations
- Completing Insurance Forms
- Call Transfers
- Office Supplies and Inventory
- Clinical and Operational Judgement
- Organization and Time Management
- Microsoft Office
Timeline
Legal Records Clerk
Magna Legal Services
01.2023 - Current
Business Operations Coordinator
Club Wyndham
06.2022 - 11.2022
Medical Support Assistant
Carl R Darnall Army Medical Center
01.2022 - 05.2022
Medical Support Assistant
Americas Staffing Partner
10.2019 - 01.2022
Clerk
Central Counties Services
06.2018 - 10.2019
Healthcare Specialist (68W)
Army
01.2016 - 06.2018
Retail Sales Associate
Macys Department Store
06.2012 - 06.2014
High School Diploma -
Robert D Edgren High School
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