Shaquaris Robinson
Jackson,MS
Summary
Professional claims specialist, well-versed in handling various types of insurance claims. Proven ability to navigate complex cases and provide thorough documentation. Known for strong collaboration and adaptability, ensuring reliable support and excellent results.
Professional claims specialist, well-versed in handling various types of insurance claims. Proven ability to navigate complex cases and provide thorough documentation. Known for strong collaboration and adaptability, ensuring reliable support and excellent results.
Overview
3
3
years of professional experience
Work History
Work From Home Claims Associate
CVS Pharmacy
Remote
09.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
Customer Service Remote
Teleperformance USA
Remote
04.2023 - 08.2024
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Work From Home Agent
Sagility Healthcare
02.2022 - 03.2023
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Skills
- Claims processing
- Claims
- Claims investigation
- Policy interpretation
- Microsoft office
- Insurance claims review
- Time management
- Team collaboration
- Flexible schedule
Timeline
Work From Home Claims Associate
CVS Pharmacy
09.2024 - Current
Customer Service Remote
Teleperformance USA
04.2023 - 08.2024
Work From Home Agent
Sagility Healthcare
02.2022 - 03.2023