Shaquarry Williams
Brooklyn,NY
Summary
Ambitious Store Manager with 9 years of customer service and team leadership success. Trains and develops personnel to meet both corporate and personal performance objectives. Delegates and monitors product merchandising, guest service delivery, and sales strategy to support corporate growth and profitability.
Overview
11
11
years of professional experience
Work History
Warehouse Manager
Fifteen Twenty Inc
New York, NY
06.2021 - Current
- Enhanced workflow and team efficiency based on analytical approaches and regular data reviews
- Led second busiest location in company, significantly increased sales and order count by 82% with improved marketing and promotional strategies two weeks with company
- Facilitated incoming and outgoing product movements and managed successful merchandising strategies
- Analyzed current workflow processes and implemented adjustments to increase productivity
- Fulfilled orders using scanners, pick lists, order management software
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions
- Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards
- Created employee schedules for optimum performance and shift coverage.
Assistant Store Manager
ALDI Brooklyn
New York
09.2019 - 03.2020
- Recruit, select, orient, and train and develop employees on all store level processes
- Oversaw opening and closing duties and task prioritization to promote efficient operations.
- Monitored store inventory levels using computer generated ordering system
- Managed cash drawer assignment and distribution and assisted with balancing and reconciling before and after shifts
- Coach monitor and motivate staff daily to contribute to work effectively, independently, and efficiently to reach performance targets and drive customer loyalty.
- Regulated shrinkage and supported loss prevention objectives by closely monitoring store security protocols.
- Worked closely with District Manager to create monthly sales and productivity budgets
Store Manager
Cold Stone Creamery
New York, NY
01.2019 - 09.2019
- In charge of overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
- Enhanced teamwork by building collaborative culture, increasing responsibility, and holding team members accountable
- Developed and strengthened team through sales floor leadership and personnel management
- Managed store inventory and assets to maintain profitability.
- Ensured high levels of customers satisfaction through excellent service
Admin Assistant
Apple Upper West Side
New York, NY
11.2016 - 01.2019
- Screened applicant resumes and coordinated both phone and in-person interviews
- Maintained scheduling and event calendars and assisted with coordination of meetings and events for staff
- Completed data entry, tracked resumes and maintained applicant tracking system
- Provide HR departments with information on payroll and attendance
- Organized and updated file systems, keeping records easily retrievable.
Customer Service Manager
Mrs. Green's Natural Market
New York
08.2015 - 06.2016
- Recruit, hire, develop, mentor and motivate Customer Service Employees
- Built strong relationships with team while supporting development of their skills and capabilities
- Maintained up-to-date knowledge of product and service changes
- Scheduled staff shifts to cover peaks and maximize productivity and efficiency
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Assistant Manager
Whole Foods Market Union Square
New York, NY
12.2010 - 08.2015
- Effectively supervise, coach, mentor and develop the second largest front-end team in the company consisting of over 120 team members
- Responsible for creating effective scheduling, corrective action, hiring, monitoring consumer trends, and ensuring excellent FOH and BOH standards
- Assist in overall departmental functions in absence of Manager; Delegate responsibilities amongst staff provide feedback..
Assistant Store Manager
Starbucks JFK Airport
Queens, NY
05.2010 - 10.2011
- Hire train supervise and coach team of 25 employees to achieve high degree of company standards and practices
- Open and close store which includes counting cash draws and making bank deposits
- Trained, monitored, and disciplined employees to reach performance targets
- Oversaw all daily operations of three store locations.
Education
Bachelor of Science - Business Administration Sports Management
Mercy College
05.2017
Skills
- Verbal and Written Communication
- Operations Management
- Sales Tracking
- Time Management
- Team Leadership
- Customer Service Management
- Adaptability
- Focus and Follow-Through
- Mentorship and Development
- Microsoft Office
- POS Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warehouse Manager
Fifteen Twenty Inc
06.2021 - Current
Assistant Store Manager
ALDI Brooklyn
09.2019 - 03.2020
Store Manager
Cold Stone Creamery
01.2019 - 09.2019
Admin Assistant
Apple Upper West Side
11.2016 - 01.2019
Customer Service Manager
Mrs. Green's Natural Market
08.2015 - 06.2016
Assistant Manager
Whole Foods Market Union Square
12.2010 - 08.2015
Assistant Store Manager
Starbucks JFK Airport
05.2010 - 10.2011
Bachelor of Science - Business Administration Sports Management
Mercy College
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