Summary
Overview
Work History
Education
Skills
Timeline
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Shaquarry Williams

Brooklyn

Summary

Ambitious Store Manager with 9 years of customer service and team leadership success. Trains and develops personnel to meet both corporate and personal performance objectives. Delegates and monitors product merchandising, guest service delivery, and sales strategy to support corporate growth and profitability.

Overview

13
13
years of professional experience

Work History

Warehouse Manager

Fifteen Twenty Inc
06.2021 - Current
  • Enhanced workflow and team efficiency based on analytical approaches and regular data reviews
  • Led second busiest location in company, significantly increased sales and order count by 82% with improved marketing and promotional strategies two weeks with company
  • Facilitated incoming and outgoing product movements and managed successful merchandising strategies
  • Analyzed current workflow processes and implemented adjustments to increase productivity
  • Fulfilled orders using scanners, pick lists, order management software
  • Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions
  • Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards
  • Created employee schedules for optimum performance and shift coverage.

Assistant Store Manager

ALDI Brooklyn
09.2019 - 12.2020
  • Recruit, select, orient, and train and develop employees on all store level processes
  • Oversaw opening and closing duties and task prioritization to promote efficient operations.
  • Monitored store inventory levels using computer generated ordering system
  • Managed cash drawer assignment and distribution and assisted with balancing and reconciling before and after shifts
  • Coach monitor and motivate staff daily to contribute to work effectively, independently, and efficiently to reach performance targets and drive customer loyalty.
  • Regulated shrinkage and supported loss prevention objectives by closely monitoring store security protocols.
  • Worked closely with District Manager to create monthly sales and productivity budgets

Store Manager

Cold Stone Creamery
01.2019 - 09.2019
  • In charge of overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
  • Enhanced teamwork by building collaborative culture, increasing responsibility, and holding team members accountable
  • Developed and strengthened team through sales floor leadership and personnel management
  • Managed store inventory and assets to maintain profitability.
  • Ensured high levels of customers satisfaction through excellent service

Customer Support Supervisor

Uber
11.2016 - 01.2019
  • Assisted team members in resolving customer satisfaction issues.
  • Proactively maintained communication channels with prospects via email, phone, and face-to-face meetings
  • Deliver quality customer service tech support via CRM platform (Zendesk).
  • Used Salesforce best practices to keep our data clean and maintain our Customer Success renewal pipeline.
  • Collaborated with sales and marketing departments to achieve program advancement and KPI targets


Assistant Manager

Whole Foods Market Union Square
12.2010 - 08.2015
  • Effectively supervise, coach, mentor and develop the second largest front-end team in the company consisting of over 120 team members
  • Responsible for creating effective scheduling, corrective action, hiring, monitoring consumer trends, and ensuring excellent FOH and BOH standards
  • Assist in overall departmental functions in absence of Manager; Delegate responsibilities amongst staff provide feedback..

Education

Bachelor of Science - Business Administration Sports Management

Mercy College
Bronx, NY
05.2017

Skills

  • Verbal and Written Communication
  • Operations Management
  • Retail Sales
  • Time Management
  • Process Improvement
  • Customer Service Management
  • Adaptability
  • Performance Management
  • Mentorship and Development
  • Microsoft Office
  • POS Systems

Timeline

Warehouse Manager

Fifteen Twenty Inc
06.2021 - Current

Assistant Store Manager

ALDI Brooklyn
09.2019 - 12.2020

Store Manager

Cold Stone Creamery
01.2019 - 09.2019

Customer Support Supervisor

Uber
11.2016 - 01.2019

Assistant Manager

Whole Foods Market Union Square
12.2010 - 08.2015

Bachelor of Science - Business Administration Sports Management

Mercy College

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Shaquarry Williams