Shaquarryah Fraiser
Sumter,S.C.
Summary
a dependable, highly energetic, young professional seeking to obtain a position that will allow me to put the skills I obtained through customer service to good use.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Medical Guardian
Sumter, SC
06.2023 - Current
- Answered incoming customer inquiries regarding product and service information.
- Responded to customer emails with accurate product and service information.
- Provide technical support to customer who have our medical alert devices
- Exhibit patience and understanding when customers are having a medical crisis and they are in need of medical assistance
- Follow protocol after receiving an alert that a customer needs medical attention
- Assist customers with navigation through our online portal
- Work with insurance companies and doctors to provide the best equipment and service for customers
- Update customer's records with any new health concerns
Moving Specialist
SIRVA
Sumter, SC
01.2023 - 06.2023
- Organized and executed packing and unpacking of items for customers.
- Communicated effectively with customers regarding their needs or concerns during the moving process.
- Calculated weight, volume and cost of goods being moved in order to provide accurate quotes to customers.
- Provided excellent customer service by answering questions about services offered or providing additional information as needed.
- Coordinated pickup times with customers, ensuring timely deliveries were met when possible.
- Utilized communication systems such as two-way radios to coordinate moves between staff members.
Customer Service Representative
Teleperformance
Sumter, SC
11.2021 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Created Cases for customers wanting to trace their packages internationally
- Answered inquires about expected delivery dates
- Assisted with filing claims for customers
- Filed claims with different delivery services due to lost packages
- Made outbound calls to customers with updates on recent claims
- Answered emails from customers and merchants about international packages
Cashier
Dollar General
Rembert, SC
08.2020 - 05.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Customer Service Agent
Teleperformance
08.2018 - 03.2019
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Follow up to customer inquiries by taking specific action in a timely manner
- Aim to resolve issues on the first call by being proactive.
Line Therapist
The Early Autism Project
08.2015 - 03.2016
- Interview patients to determine their children's limitations and problems
- Assess patients to understand their personal struggles and engage them in conversation to decipher what bothers them
- Engage patients in play to assess their physical and mental limitations
- Run discrete trials in a one-on-one situation and collect and graph data for documentation purposes
- Work with parents to educate them in helping their children in developing life skills.
Customer Service Representative
Sykes Enterprises
05.2014 - 03.2015
- Responded to a high volume of incoming calls with friendliness and professionalism
- Provided accurate information for customers using several software programs and resources
- Answered any inquiries that customers had about their credit card or personal bank accounts
- Educated customers on the benefits of using new online banking features
- Utilized several methods to troubleshoot online banking issues.
Education
High School Diploma -
Lakewood High School
Sumter, SCSkills
- Experience with positions that require a high level of confidentiality
- Valuable items and cash handling experience
- Responsible and reliable
- Ability to take initiative to ensure daily duties are completed properly and efficiently
- Case Management
- Information Verification
- Call Control
- Customer Complaint Resolution
- Escalation management
- Outstanding communication skills
Community Service Experience
Guardian Ad Litem, Volunteer work,
- Manage booths and information tables at health and wellness fairs in order to bring visibility to the program,
-Introduced potential volunteers to the coordinator of the program for Sumter County,
Provided support for various activities and programs during Child Abuse Prevention Month
Education And Achievements
- Lakewood High School, 10/2014
- Guardian Ad Litem Volunteer, 03/2014-present
Strengths And Capabilities
- Experience with positions that require a high level of confidentiality
- Valuable items and cash handling experience
- Responsible and reliable
- Ability to take initiative to ensure daily duties are completed properly and efficiently
- Answering to a high call volume of calls in a timely manner
- Answering to a high volume of emails and chats
- Maintaining to upbeat tone with each call
Timeline
Customer Service Specialist
Medical Guardian
06.2023 - Current
Moving Specialist
SIRVA
01.2023 - 06.2023
Customer Service Representative
Teleperformance
11.2021 - 01.2022
Cashier
Dollar General
08.2020 - 05.2021
Customer Service Agent
Teleperformance
08.2018 - 03.2019
Line Therapist
The Early Autism Project
08.2015 - 03.2016
Customer Service Representative
Sykes Enterprises
05.2014 - 03.2015
High School Diploma -
Lakewood High School
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