Shaquasia Thompson
Www.linkedin.com/in/shaquasia-thompson-836368113
Summary
Strategic Business Development Director known for unmatched productivity and efficient task completion. Specialize in market analysis, relationship building, and strategic planning. Excel in negotiation, communication, and leadership, ensuring successful business growth and partnership development. Understand complex market dynamics and adept at identifying opportunities for revenue enhancement.
Overview
15
15
years of professional experience
Work History
Business Development Director
Sansone Automall
Avenel
08.2012 - Current
- Directed talent acquisition, onboarding processes, and professional development programs to build a high-performing workforce.
- Developed and executed time management strategies, aligning daily, weekly, and monthly agendas with objectives of six manufacturers.
- Enhanced dealer retention by actively engaging customers and maintaining strong client relationships to boost loyalty and retention.
- Optimized CRM functionality by maintaining user data, designing email workflows, streamlining email responses, and managing follow-up initiatives.
- Analyzed key performance metrics, including call volume, appointments, commissions, and customer engagement, to drive operational success.
- Managed special order parts to facilitate seamless operations and ensure timely service completion.
- Supervised the centralized call center, ensuring efficiency in handling inbound and outbound customer interactions.
- Managed and responded to online customer reviews, ensuring a positive brand image and conflict resolution.
- Directed service operations, overseeing inbound calls, outbound CSI calls, and customer inquiries across the dealership.
- Expanded the customer base by engaging potential clients in nearby regions and implementing retention strategies.
- Facilitated issue resolution in collaboration with corporate, ensuring customer satisfaction and adherence to company policies.
- Handled inventory management, processing vehicle purchase payments, and delivering books and invoices to maintain financial accuracy.
- Participated in executive meetings to discuss performance metrics, business development initiatives, and long-term strategic planning.
- Coached, developed, and motivated teams to achieve revenue and performance goals while fostering a positive work culture.
- Developed strategies for market penetration, competitive pricing, and identifying new business opportunities.
- Monitored competitor activity to assess strengths and weaknesses, adjusting business strategies accordingly.
- Oversaw staff performance, delegating work, and conducting periodic evaluations to ensure productivity and efficiency.
- Resolved customer complaints and service-related issues efficiently to maintain high satisfaction levels.
- Planned and executed promotional activities, including direct mail campaigns, email marketing, and social media initiatives to enhance brand visibility.
- Assisted in creating marketing materials such as brochures, flyers, and website content to support sales initiatives.
- Demonstrated strong problem-solving skills by identifying operational challenges and implementing effective solutions.
Administrative Assistant
Rahway Community Action Organization, Inc.
Rahway
08.2010 - 08.2012
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
B.A. - Psychology
Rutgers University
New Brunswick, NJ01.2022
Associates Degree - Science -Liberal Arts
Union County College
Cranford, NJ01.2020
Skills
- Internet skills
- Microsoft Word
- Excel
- Power Point
- Xtime
- Reynolds & Reynolds
- Toyota Dealer Daily
- Proactive Dealer Solutions
- Mazda Certified Customer Relations Mgr 5 Years
Timeline
Business Development Director
Sansone Automall
08.2012 - Current
Administrative Assistant
Rahway Community Action Organization, Inc.
08.2010 - 08.2012
B.A. - Psychology
Rutgers University
Associates Degree - Science -Liberal Arts
Union County College
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