Shaquava Bush

· Selected for a competitive, 12-month leadership development program designed to prepare high-potential talent for frontline management roles within the organization.

· Completed six immersive 6- to 8-week rotational assignments across key business functions, including sales, warehouse operations, manufacturing, and corporate support.

· Gained comprehensive, hands-on experience in end-to-end value chain processes — from product creation to customer delivery.

· Developed business recommendations after each rotation by analyzing performance metrics and identifying process improvements.

· Partnered with peer coaches and senior leadership mentors to achieve targeted learning objectives and enhance leadership capabilities.

· Participated in four formal leadership development summits focused on people management, business acumen, and cross-functional collaboration.

· Entered a 6-month interim supervisor role to directly apply leadership skills and manage frontline teams under real-world conditions.

· Received ongoing performance evaluations based on leadership competencies, feedback from mentors, and achievement of developmental goals.

• Managed internal and external requests related to customer issue resolution (Customer Support Ticket Process) impacting various elements of sales and operations including customers not purchasing, frequency/delivery day changes, EMO (Equipment move order) requests, etc.
• Interacted with external customers and internal teammates to process customer support tickets.
• Coached, taught, trained internal CCH teammates and educate external field partners on CCH processes, and educates customers on CCCI sales and operations processes such as customers not purchasing, frequency/delivery day changes, EMO (Equipment move order) requests, etc.
• Collaborated with Field Partners to develop customer solutions and/or process improvements that minimize non-purchasing behavior or performance gaps.
• Research requests and opportunities that surface from the Field, offering a resolve and Inside Sales Representative (ISR) coaching when related to the CST process.
• Supported Market Unit activity as it relates to the CST process.
• This includes, but is not limited to process execution, SLA timeliness, account reassignments, and all other efforts associated with Issue Resolution and Customers Purchasing in the respective territory.
• Managed a recognized and specific customer base that has a high potential for turnover to seek a profitable and structured resolution that prevents loss of customer business.
• Lead overall business projects for the TCOS. (ICC, LPA, No contact customers)

• Advertised job openings across multiple channels (e.g., job boards, careers pages and social platforms). Collaborated with department managers and team leaders to identify current and future hiring needs. Hosted job fairs and organized in-house recruitment events.
• Ensured proper onboarding for new hires. Conducted pre-employment screenings, verified references, and processed background checks.
• Processed monthly, quarterly, and annual hiring status reports.
• Designed procedures for each hiring stage, including assessments and interview questions.
• Managed candidates’ information (e.g., resumes and contact details) in Applicant Tracking System.

• Developed customer and brand loyalty by addressing inquiries and handling customers’ needs with a high level of respect and professionalism.
• Created customized solutions to acquire new business, utilizing the sales model and mentoring process.
• Maintained sales retention by proactively promoting products and services to existing customers. Initiated cross/up-sell opportunities.

• Identified new leads and implemented new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
• Initiated communication with blood donors via telephone using a dialer system to recruit for blood donation.
• Utilized data from multiple computer systems simultaneously to target appropriate blood drives for donor. Updated donor records as needed and to record outcomes of calls.
• Scheduled appointments and provided positive service experience to maximize donor show rates.
• Maintained daily production standard, including phone calls and appointments per hour, to meet established collection goals.
• Processed and managed accurate records of donors/groups and appointments to avoid errors and ensure sufficient donor availability.
• Coordinated support of community and business donor groups to assure a positive image of the company.