Shaquavis Mcknight
Rock Hill,SC
Summary
Accomplished Benefits Specialist with a proven track record at AmerisourceBergen, enhancing employee satisfaction through effective benefits administration and strategy development. Skilled in healthcare benefits and relationship building, I streamlined enrollment processes and resolved complex issues, leading to improved operational efficiency. Expert in policy interpretation and communication, I significantly contributed to team productivity and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Benefits Specialist
AmerisourceBergen
09.2021 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Implemented open enrollment system to streamline benefits processes for employees.
- Participated in annual benefit plan review meetings with senior leadership, providing data-driven insights and recommendations for future plan design adjustments.
Claim Benefit Specialist
State Farm
03.2015 - 09.2017
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Increased team productivity through cross-training initiatives and sharing expert knowledge on complex claims scenarios.
- Collaborated with medical professionals for accurate assessment of disability claims, resulting in proper benefits distribution.
- Identified fraudulent claims by thoroughly analyzing documentation, preventing financial losses for the company.
- Improved customer satisfaction by providing timely and accurate benefit information to policyholders.
- Conducted quality assurance reviews on completed claims, maintaining high standards of accuracy and consistency across the team.
- Reduced claim resolution time with thorough investigation and prompt communication with involved parties.
- Managed high-volume caseloads, prioritizing cases based on urgency and complexity to achieve optimal results.
Collections Agent
Amerisave Mortgage
07.2012 - 11.2014
- Outbound 200 calls a day to customers that’s renewing mortgage loans
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Update contact information
Education
International Business Economics - Business Administration
York Technical College
Rock Hill, SC06.2010
Skills
- Customer service Skills
- Verbal and written communication
- Healthcare Benefits
- Benefits Explanation
- Relationship Building
- Written and oral communication
- Benefits Administration
- Policy Interpretation
- Retirement plans
- Benefits Strategy Development
Timeline
Benefits Specialist
AmerisourceBergen
09.2021 - Current
Claim Benefit Specialist
State Farm
03.2015 - 09.2017
Collections Agent
Amerisave Mortgage
07.2012 - 11.2014
International Business Economics - Business Administration
York Technical College
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