Shaquaya Jackson
Orlando,FL
Summary
Obtain a position as a team-player in a people-oriented organization. Maximize my receptionist skills, Customer-Service and Data Specialist experience in a challenging environment to achieve the corporate goals.
Strong knowledge in all the areas of customer service/receptionist/Data Special including bars, restaurant, hotel and professional businesses. Excellent relationship building with customers, very reliable and professional person. Strong leadership skills capability to motivate and manage staff to accomplish result Expert in Marketing, planning, expense control and training.
Overview
10
10
years of professional experience
Work History
Shareholder Service Representative
BNY Mellon
2021.05 - Current
- Monitored regulatory changes affecting Shareholder services operations, ensuring ongoing compliance within the team's activities.
- Maintained comprehensive knowledge of company products and services to provide accurate information to Shareholders.
- 50-100 Incoming calls addressing Shareholder questions regarding their funding account.
- Account status, Account activity, transaction activity, address updates, phone number changes, online question, online access.
- Shareholder Position also requires financial transactions and processing.
- Helping Shareholders or broker dealer with participants contributions and distribution.
- Promoted twice based off the knowledge that i gained from this position.
- Managing a team effectively is a sign of a strong leader.
- Helping individual develop the skills and knowledge they need to succeed in their chosen position.
Data Entry Specialist
Orlando Behavior Health
2018.03 - 2021.04
- E-Force Lead, Insurance Verification Specialist / Lead. Duties: Transferring patients insurance & Rx benefits over to the providers before patients scheduled appointment.
- Maintaining the chat answer provider's questions that they may have.
- Inputting new patient information and insurance information into the system.
- Making phone calls to patients or insurance company's if needed.
- Applying un applied credits and checking patients balance.
- Entering and updating patients' information into one system and transferring it to another system.
- Submitting patient's information in a timely manner for provider's before patient's appointment time.
- Compiled data and reviewed information for accuracy prior to input.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Creating spreadsheets for employee to input patients prescription, medical condition and appointment time.
-
E-Force Lead, Insurance Verification Specialist / Lead
Orlando Behavior Health
2018.03 - 2021.03
- Transferring patient's insurance & Rx benefits over to the provider's before patient's scheduled appointment
- Maintaining the chat answer provider's /office's question's that they may have
- Inputting new patient information and insurance into the system
- Making phone calls to patient's or insurance company's if needed
- Applying unapply credits and checking patient's balance
Customer Service Rep
AON
2018.10 - 2018.12
- Answering inbound calls in an office setting, updating information (HIPPA), explaining the difference in the medical plans that's being offered by their employer.
- Reading all benefits, answering any questions the employee may have.
- Different language interpreter line to better assistant the customer needs.
- Enrolling employee into their medical plan step by step then reading verification script.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service
SeaWorld Corporate Office
2018.04 - 2018.10
- Scheduling, booking, updating, billing and giving in-depth details on all theme parks here in orlando. escalation calls
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
Customer Service Rep
Dialog Direct
2016.09 - 2018.04
- Third-party company for health insurance.
- Assisting members Enrolling into a medical plan or prescription plan.
- Developed clear communication plans outlining key dates and milestones during open enrollment, ensuring employees remained informed and engaged throughout the process.
- Verifying insurance, updating member's information, billing, adjusting claims and verifying benefits
- Help customer find in-network providers.
- Verifying copays, deductibles, coinsurance, account receivable and providing that information to the customer.
- Setting doctors' appointments and helping customer with benefits eligibility.
- Ensured accurate record-keeping with diligent data entry and database management.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Receptionist/Customer Service/Sales Rep
ETourandTravel
2015.01 - 2016.03
- Providing knowledge on Vacation, Hotels, theme parks and timeshares.
- In bound and out bound calls.
- Exceeded sales targets consistently by employing persuasive communication skills and establishing rapport with clients.
- Payments, Billing and providing statements.
- Achieved top performer status within the company due to consistent high sales numbers.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Receptionist/Sales Rep
FX Promotions Makeover-essentials
2014.11 - 2015.01
- Management training program
- Assisted with onboarding new clients and securing paperwork completion.
- Answering phones, setting up interviews for potential candidates for the position.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handling cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Penn Hill Senior High School
Penn Hills, PA01.2007
Skills
- Compliance Awareness
- Customer Service
- Problem-solving abilities
- Critical Thinking
Timeline
Shareholder Service Representative
BNY Mellon
2021.05 - Current
Customer Service Rep
AON
2018.10 - 2018.12
Customer Service
SeaWorld Corporate Office
2018.04 - 2018.10
E-Force Lead, Insurance Verification Specialist / Lead
Orlando Behavior Health
2018.03 - 2021.03
Data Entry Specialist
Orlando Behavior Health
2018.03 - 2021.04
Customer Service Rep
Dialog Direct
2016.09 - 2018.04
Receptionist/Customer Service/Sales Rep
ETourandTravel
2015.01 - 2016.03
Receptionist/Sales Rep
FX Promotions Makeover-essentials
2014.11 - 2015.01
High School Diploma -
Penn Hill Senior High School
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