SHAQUAYLA SKINNER
Dallas,Tx
Summary
Results-driven professional with 11 years of experience in leadership and problem-solving. Expertise in prioritization and time management supports organizational objectives. Detail-oriented with strong communication and interpersonal skills, contributing to team success and operational efficiency.
Overview
10
10
years of professional experience
Work History
Denial Prevention Analyst
Steward Healthcare
Dallas, TX
07.2022 - 08.2025
- Knowledge of health insurance, reimbursement, and billing.
- Knowledge of healthcare finance.
- Experience utilizing Meditech, Finthrive, Athena, and RevPro.
- Familiarity and experience with Revenue Cycle software, tools, and technologies.
- Verified patient eligibility and obtained prior authorizations as needed.
- Registered patients by gathering demographic and insurance information, ensuring data accuracy.
- Scheduled appointments and collaborated with clinical teams for efficient patient flow.
- Ability to manage multiple tasks simultaneously and adjust to issues as needed in a dynamic work environment.
- Good judgment and problem-solving skills (escalation process).
- Proven ability and/or expressed willingness to work as part of a team.
- Ability to work with a high degree of confidentiality.
- Excellent communication skills (written and verbal).
- Provided exceptional customer service by actively listening to client needs and addressing concerns.
- Delivered a compassionate, professional experience for all patients.
Customer Service Representative
Service Experts
Dallas, TX
05.2021 - 05.2022
- Provided personalized customer service by addressing inquiries and efficiently resolving issues on customer accounts.
- Utilized comprehensive product knowledge to offer tailored suggestions and recommendations to enhance customer experience.
- Responded to telephone inquiries and complaints following standard operating procedures. Assisted in chat & email communication.
- Followed up with customers regarding product functionality and overall satisfaction.
- Met daily customer service quotas with a focus on quality.
Data Entry Operator
Maximus
Irving, TX
10.2015 - 05.2016
- Accurately entered patient healthcare data into various databases.
- Met departmental goals for productivity, accuracy, turnaround times, and quality assurance standards.
- Entered customer and account data by inputting alphabetic and numeric information and ICD-10 and CPT coding.
Education
High School Diploma -
New Beginnings Christian Academy
Dallas, TXSkills
- Verbal and Written Communication
- Reading Comprehension
- Problem Solving
- Time Management
- Billing Procedures
- Active Listening
- Emotional Intelligence
- Dispute Resolution
- Adaptability
- Teamwork
- Call Management
Timeline
Denial Prevention Analyst
Steward Healthcare
07.2022 - 08.2025
Customer Service Representative
Service Experts
05.2021 - 05.2022
Data Entry Operator
Maximus
10.2015 - 05.2016
High School Diploma -
New Beginnings Christian Academy