Hi, I’m
Shaque Jeffries
Regional Manager
Houston,TX
Summary
Utilize my professional experiences and educational background to further my career experiences. Hardworking employee enthusiastic about learning Coding and Billing field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
13
years of professional experience
5
years of post-secondary education
Work History
DoorDash
Doordash Driver/ Uber Eats Driver
4 2019 - Current
Job overview
- Planned optimal routes to minimize delays
- Demonstrated professional conduct with customers to deliver outstanding customer service
- Interacted with customers to meet their needs and keep them updated with their orders
- Met all safety requirements to keep clean driving record with no accidents or incidents
- Received many incentives for outstanding Performance.
160 Driving Academy
Enrollment Specialist
01.2022 - Current
Job overview
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Monitored and reported on enrollment statistics, providing key stakeholders with insights into program performance.
- Fostered partnerships with local organizations to expand program reach, enhancing community engagement.
- Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
- Updated, entered, and reviewed customer data.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Increased enrollment numbers by developing and implementing targeted outreach campaigns.
Dirt Cheap Store
Store Manager
08.2019 - 08.2021
Job overview
- Hiring, recruiting, inventory, damages, payroll, bank runs, opening and closing store, scheduling, store visits, store clean up, Asset protection, Google doc, Excel
Asurion
Customer Service Manager (CSM)
04.2017 - 07.2019
Job overview
- Hiring, recruiting, inventory, scheduling, damages, deposits, opening and closing systems, training
- Left due to relocation for school.
- Collaborated closely with healthcare providers to obtain accurate patient information for proper code assignment.
- Facilitated smooth transitions during system upgrades or policy changes through clear communication with team members about procedural adjustments.
- Developed and maintained positive relationships with insurance companies, facilitating effective communication and timely reimbursements.
- Streamlined the coding process for increased efficiency, resulting in faster claim submissions.
- Implemented new software systems to optimize workflow, enhancing productivity within the department.
Da Remix
Store Manager
08.2017 - 05.2019
Job overview
- Recruited and hired staff for the store to meet the needs of customers
- Completed schedules and assigned duties and responsibilities to the store's staff
- Trained new employees and provided continuing training to current employees.
McDonald's
Department Manager
06.2015 - 12.2017
Job overview
- Tracked and implemented financial quotas for the store and staff based on the stated financial goals of the business
- Managed store inventory
- Evaluated staff quarterly and replaced staff as needed based on performance based merit.
Sodexo
Food Service Manager
08.2011 - 05.2015
Job overview
- Managed the inventory and ordered food and beverages, equipment, and supplies
- Managed food preparation, portion sizes, and the overall presentation of food
- Inspected supplies, equipment, and work areas.
Education
The University of Southern Mississippi
BA from Social Work
01.2015 - 05.2017
Northeast Mississippi Community College
AS from Liberal Art
01.2012 - 05.2014
Skills
CLIENT RELATIONS
COMMUNITY OUTREACH
EXCEL
MICROSOFT OFFICE
CASE MANAGEMENT
Retail Management
Key Holder
Scheduling
Sales
Team Building
Merchandising
Customer Service
Store Management Experience
Food Service Management
Recruiting
Social Work
Supervising Experience
Individual / Group Counseling
Crisis Intervention
Catering
Payroll
Management
Child Protective Services
Group Therapy
Human resources
Child & Family Counseling
Crisis Management
Behavioral Health
Case Management, Client Relations, Community Outreach, Microsoft Office, Excel, Power Point and One Note
Volunteer
- The Angel Lighthouse, Inc., Hattiesburg, MS, 05/01/18, Present
- The Boys & Girls Club, New Albany, MS, 06/01/11, 12/01/14
Personal Information
Relocation: Anywhere
Timeline
Enrollment Specialist
160 Driving Academy
01.2022 - Current
Store Manager
Dirt Cheap Store
08.2019 - 08.2021
Store Manager
Da Remix
08.2017 - 05.2019
Customer Service Manager (CSM)
Asurion
04.2017 - 07.2019
Department Manager
McDonald's
06.2015 - 12.2017
The University of Southern Mississippi
BA from Social Work
01.2015 - 05.2017
Northeast Mississippi Community College
AS from Liberal Art
01.2012 - 05.2014
Food Service Manager
Sodexo
08.2011 - 05.2015
Doordash Driver/ Uber Eats Driver
DoorDash
4 2019 - Current