Overview
Work History
Education
Skills
LANGUAGES
Timeline
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SHAQUEENA ALLEN

SHAQUEENA ALLEN

Las Vegas,NV

Overview

13
13
years of professional experience

Work History

Sales Associate/Key Holder

Lane Bryant
07.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.Also Building relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy.Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

CMSS Back office

Barclays
09.2022 - Current
  • Data processing tasks, such as data entry, analysis and management. Accounting and finance duties, such as managing records, reporting financial information and complying with regulations. Inputting customer information into databases, updating records, and ensuring data accuracy.

Manager/ Team Strategist

Barclays
06.2018 - Current
  • Manager Making outbound calls and providing information to the cardholders about their billing statements. Providing feedback and services that would help the customer and also help the bank. Receiving inbound calls and serving the cardholder with the best customer service and information. -Collections Manager/ Team Strategist September 2019-2022

Customer Service Rep

LOGISTICARE
06.2017 - 03.2018
  • Assisting members with transportation to and from any of their medical, physical and Mental appointments. Receiving emails and phone calls and assigning them within a timely manner.

Customer Service Rep

SYKES
10.2015 - 02.2017
  • Assisting cellphone consumers with billing inquiry and their technical support problems. Handle incoming phone calls and emails, providing great customer service and tech support.

Travel Agent

Expedia
11.2014 - 10.2015
  • Expedia Cruise Department Planning and gathering information to get the customer their best price and best experience for their vacation. Working with Customers through inbound calls, chat

Customer Service Rep

SITEL
08.2013 - 03.2014
  • Sitel contracted with Beats by DR.DRE. Serviced Apples customers with incoming calls, chat and email. Assisting them with technical support that would help them learn about their product. Handling with care and delivering the best options.

Walmart

Sales Associate
06.2012 - 06.2013
  • Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments.Skilled at working independently and collaboratively in a team.Managed time efficiently in order to complete all tasks within deadlines.Paid attention to detail.

Education

Diploma - undefined

Spring Valley High School
06.2012

Skills

  • Billing
  • Problem Solving
  • Customer Service
  • Communications
  • Decision Making
  • Data Entry
  • Collections
  • Research
  • Inquiry
  • Written Communication
  • Technical Support
  • Accounting
  • Data Processing
  • Planning

LANGUAGES

English

Timeline

Sales Associate/Key Holder

Lane Bryant
07.2024 - Current

CMSS Back office

Barclays
09.2022 - Current

Manager/ Team Strategist

Barclays
06.2018 - Current

Customer Service Rep

LOGISTICARE
06.2017 - 03.2018

Customer Service Rep

SYKES
10.2015 - 02.2017

Travel Agent

Expedia
11.2014 - 10.2015

Customer Service Rep

SITEL
08.2013 - 03.2014

Walmart

Sales Associate
06.2012 - 06.2013

Diploma - undefined

Spring Valley High School

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SHAQUEENA ALLEN