Shaquell Franks
Southgate
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
7
7
years of professional experience
Work History
Case Manager
Hegira Health Inc.
03.2025 - Current
- Trained new case managers, raising team's overall competency and service delivery standards.
- Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Led quality improvement initiatives to streamline processes, increasing overall service effectiveness and client satisfaction.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Increased client satisfaction through diligent follow-up and personalized support.
Engagement Center Specialist
AbleTo
11.2021 - 03.2025
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained accurate records in electronic health systems, ensuring compliance with industry standards.
- Verified and updated existing patient and insurance information.
- Evaluated client feedback on a regular basis to identify areas of improvement within the center''s operations, leading to increased levels of satisfaction.
- Led training sessions for new hires, ensuring they were equipped with the necessary skills to excel in their roles as Center Specialists.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained thorough records of client interactions, enabling efficient communication with other staff members regarding client needs or concerns.
Community Engagement Liaison
Far Southeast Family Strengthening Collaborative
08.2018 - 11.2021
- Managed communication strategies through social media platforms to promote events and awareness initiatives.
- Mentored junior staff, providing guidance on best practices in community engagement and program development.
- Trained volunteers and staff members on effective communication strategies, ensuring consistent messaging across all platforms
- Developed and implemented community outreach programs to enhance engagement and participation.
- Facilitated workshops and training sessions for community members to build capacity and foster collaboration.
Education
Bachelor of Social Work -
Clark Atlanta University
Atlanta, Georgia05.2018
Skills
- Workflow management
- Marketing/Digital marketing
- Documentation and reporting
- Grievance handling and redressal
- HIPAA compliance
- Data entry and analysis
- MS office
- Cross-functional collaboration
- Staff education and training
- EMR / EHR
- Insurance regulations
- Event planning
Timeline
Case Manager
Hegira Health Inc.
03.2025 - Current
Engagement Center Specialist
AbleTo
11.2021 - 03.2025
Community Engagement Liaison
Far Southeast Family Strengthening Collaborative
08.2018 - 11.2021
Bachelor of Social Work -
Clark Atlanta University