SHAQUELL NETTERS
Las Vegas,NV
Summary
Highly resourceful, efficient and results driven professional offering 10+ years of experience within various areas such as Client Relations, Collections, Sales and Office Administration. Recognized throughout career for displaying the ability to organize and complete complex projects, analyze data, and staff development. My overall goal is to expand my career brand by transitioning into a Project Management or Tech role, where my experience can be utilized to bring value and achieve success.
Overview
10
10
years of professional experience
Work History
Autonomous Vehicle Test Operator
Cruise LLC
02.2023 - Current
- Monitor functioning of equipment to ensure system operates in conformance with specifications.
- Consult with other departments on project status, proposals, or technical issues, such as software system design or maintenance.
- Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software.
- Evaluate existing systems to determine effectiveness and suggest changes to meet organizational requirements.
Account Manager
Truist Bank
08.2021 - 01.2023
- Served as point of contact for providing customer resolution to accounts that were outstanding and had past due balances.
- Identify customers experiencing a hardship and initiate the process for assistance by reviewing their accounts to figure out what would best fit their needs for financial assistance.
- Achieve department goals by negotiating payment arrangements to reduce delinquency using both inbound and outbound calling methods.
- Follow all guidelines under Debt Collections laws and regulations while demonstrating knowledge of the Fair Crediting Reporting Act.
Collections Specialist
JP Morgan Chase
08.2020 - 08.2021
- Served as point of contact for providing customer resolution to accounts within the credit card collections department, loan department, and claims department that were outstanding and had past due balance.
- Achieved department goals and metrics by negotiating payment arrangements to reduce delinquency using both inbound and outbound calling methods.
- Identified candidates experiencing a hardship and initiated the process for assistance by reviewing their accounts to figure out what would best fit their needs for financial assistance.
- Maximized efficiency by making decisions pertaining to call monitoring, coaching on average handle time, first call resolution, retention, and other call center metrics.
Youth Advocate
Star House
09.2019 - 06.2020
- Achieved goals by informing youth of available activities and resources in the house and around the community.
- Strategically developed and implemented plans that focused on assisting individuals achieve their goals in the areas of education, employment and life skills.
- Maximized growth and potential within youth to achieve/exceed greater levels of independence.
- Collaborated in close collaboration with transitional jobs, support groups, outreach, and other affiliates.
- Built positive appropriate relationships and leveraging those relationships to help build youths' ability and self-efficacy.
Caregiver
Care Innovations
08.2018 - 09.2019
- Achieved healthcare goals by following care plans, home regulations, and ensuring safety practices are performed daily.
- Utilized strategic planning to schedule and coordinate patient transportation for doctor appointments, physical therapy, and other medical procedures/treatments.
- Provided direct patient care such as bathing, dressing, feeding and other daily living activities while building a trusted care.
- Accountable for recording patient information by making entries in the patient journal and notifying nursing supervisor of changing or unusual conditions.
- Established and maintained long-term, quality relationships with relatives of patients by effectively communicating every important aspect of the health care.
Manager
Innovative Support Services
01.2016 - 01.2018
- Oversaw resident schedules consisting of exercise routines, doctor appointments, medication intake, recreational activities, and family visits.
- Followed care plan, regulations, and ensured safety practices were consistently implemented while performing light housekeeping duties including cleaning, dressing, lifting, and meal preparation.
- Worked to establish and maintain long-term, quality relationships with relatives of patients throughout the facility to effectively communicate every important aspect of the health care.
- Managed and motivated employees to be productive and engaged in work.
Correctional Officer
North Central Correctional Complex
06.2015 - 12.2015
- Supervised and observed inmates within facility and effectively conducted searches of inmates and their surroundings to ensure no illegal contraband was in their possession.
- Collaborated with supervisor in appropriate administration of security related operations (key control, count, shakedowns, searches, inventory, equipment maintenance, radios, security systems, etc) Conducted regular security checks of living units, intake/processing procedures and completed and submitted required reports to management regarding accurate head counts.
- Oversaw records and wrote reports on offender movement, offender progress, and violations of policies and procedures.
Car Salesperson
Pinnacle Nissan
06.2013 - 05.2015
- Achieved goals by conducting a customer/client analysis to help customers find the vehicle (new or used) that best fit their wants and needs.
- Maximized efficiency by identifying any selling skill gaps and implement plans to help the team meet and exceed sales metrics and quota assignments.
- Consistently qualified for monthly sales bonus by applying sales techniques to guide customers through the buying process.
- Created exclusive selections, custom programs, negotiated terms and conditions of sales agreement as well as explained financing options to customer.
- Strategically developed new business and retain existing customers by building and managing portfolio of accounts, delivering exceptional customer service.
Education
Bachelor of Science - Computer Science
University of Phoenix
High School Diploma -
Peoria High School
Peoria, Illinois2013
Skills
- Technical Aptitude
- Complex Problem Solving
- Strategic Planning
- Troubleshooting Techniques
- Efficient Organization
- Analytical and Critical Thinking
- Relationship Building
- Tactical Support
- Effective Communication
- Project Management
- Research and Data Analysis
AREAS OF EXPERTISE
- Office Administration and Support
- Customer Needs Analysis
- Customer Acquisition
- Data Entry / Database Management
- Process / Efficiency Improvements
- Sales Analysis / Revenue Growth
- Quality Assurance
- Staff Training and Development
Timeline
Autonomous Vehicle Test Operator
Cruise LLC
02.2023 - Current
Account Manager
Truist Bank
08.2021 - 01.2023
Collections Specialist
JP Morgan Chase
08.2020 - 08.2021
Youth Advocate
Star House
09.2019 - 06.2020
Caregiver
Care Innovations
08.2018 - 09.2019
Manager
Innovative Support Services
01.2016 - 01.2018
Correctional Officer
North Central Correctional Complex
06.2015 - 12.2015
Car Salesperson
Pinnacle Nissan
06.2013 - 05.2015
Bachelor of Science - Computer Science
University of Phoenix
High School Diploma -
Peoria High School
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