Shaquella Norman
Opelousas,LA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
22
22
years of professional experience
Work History
PROGRAM CAPTAIN
Lafayette Parish Sheriff's
LAFAYETTE , LA
2002.09 - 2024.03
- Coordinated with law enforcement agencies in emergency situations.
- Provided support to law enforcement personnel in the field.
- Collaborated with other law enforcement agencies on joint investigations.
- Provided support to law enforcement personnel during high-risk operations.
- Participated in training seminars related to law enforcement procedures.
- Coordinated with local law enforcement officials regarding investigations.
- Evaluated the effectiveness of existing correctional programs and proposed new ones as needed.
- Prepared detailed incident reports documenting any rule violations or other issues encountered during shift hours.
- Assisted in developing rehabilitation plans for individual inmates based on their unique needs.
- Maintained accurate records of inmate activities, including disciplinary reports, medical visits, and court appearances.
- Provided support services such as meals, clothing distribution, library services, as needed.
- Scheduled and supervised staff to ensure sufficient staffing levels for the facility.
- Developed strategies to reduce recidivism among inmates through education programs and other initiatives.
- Ensured that all areas of the facility were properly maintained according to safety standards.
- Participated in meetings with stakeholders, including government officials, attorneys, and family members, concerning matters related to incarceration.
- Investigated incidents involving contraband or criminal activity within the facility.
- Monitored and evaluated employee performance, providing feedback and guidance as necessary.
- Conducted investigations into inmate complaints and grievances, ensuring compliance with departmental policies and procedures.
- Collaborated with outside agencies to coordinate community service projects for inmates upon release from custody.
- Enforced security regulations, responding to disturbances in a timely manner.
- Referred special inmate counseling and therapy to meet treatment needs.
- Issued remediation to staff for non-adherence to housing unit policy and procedure.
- Implemented activities for offenders, including facility work and educational opportunities.
- Hired, evaluated and monitored employees to optimize team performance.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
Education
Some College (No Degree) - CRIMINAL JUSTICE
University of Louisiana At Lafayette
Lafayette, LASkills
- Emergency Management
- Operational awareness
- Problem-Solving
- Organizational Skills
- Professionalism
- Relationship Building
- Problem-solving abilities
- Time Management
- Teamwork and Collaboration
- Analytical Thinking
- Professional Demeanor
- Safety Regulations
- Adaptability
- Goal Setting
- Documentation skills
- Active Listening
- Effective Communication
- Self Motivation
- Task Prioritization
- Multitasking
References
References available upon request.
Timeline
PROGRAM CAPTAIN
Lafayette Parish Sheriff's
2002.09 - 2024.03
Some College (No Degree) - CRIMINAL JUSTICE
University of Louisiana At Lafayette
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