Shaquella Rhea
Washington,United States
Summary
Versatile medical professional with extensive experience at MBI Health Services, excelling in patient registration and appointment scheduling. Proven ability to maintain HIPAA compliance while delivering compassionate customer service. Strong communicator and collaborator, proficient at managing office operations and enhancing patient experiences in behavioral health settings.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
MBI Health Services
08.2015 - 01.2023
- Serve as primary point of contact for behavioral health consumers and visitors, ensuring a welcoming and professional environment.
- Register new consumers, collect documentation, and enter demographic and insurance data into Credible and Department of Behavior Health System.
- Scheduled appointments and manage daily calendars for doctors, nurses, and mental health professionals.
- Maintain and updated medical records in compliance with Department of Behavior Health and standards.
- Communicate with physicians and clinical teams to support treatment and coordination.
- Responded to and direct incoming calls and emails, ensuring timely and appropriate communication.
- Manage medical office supplies and general office operations.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Office Assistant
Providence Hospital
09.2008 - 07.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Administrative Assistant
Reynolds and Associates Halfway House
02.2002 - 12.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assist with the acceptance of Bureau Of Prison, Federal Of Prison, and CSOSA consumers.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
Education
Bachelor of Science - Nursing
Trinity Washington University
Washington, DC01-2027
Skills
- Behavioral Health Administration
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient Registration and Intake
- Insurance Verification
- HIPAA Compliance
- Communication & Team Collaboration
Accomplishments
- Documented and helped resolved issues with ACT and Community Support Teams which led to Excellent results with consumers and staff.
MBI Award
I received a plaque from MBI that states: Never Underestimate The Difference You Made And The Lives You Touched
I received an award from the ACT Team
Timeline
Medical Receptionist
MBI Health Services
08.2015 - 01.2023
Medical Office Assistant
Providence Hospital
09.2008 - 07.2015
Administrative Assistant
Reynolds and Associates Halfway House
02.2002 - 12.2004
Bachelor of Science - Nursing
Trinity Washington University
Similar Profiles
Takai YoungTakai Young
Program Manager at MBI Health ServicesProgram Manager at MBI Health Services
Fatima Macauley ResumeFatima Macauley Resume
Lead Residential Support Worker at MBI Health ServicesLead Residential Support Worker at MBI Health Services
Rosaline AsonganyyiRosaline Asonganyyi
Home Health Aide at MBI Health ServicesHome Health Aide at MBI Health Services
Aaron HinzAaron Hinz
Legislative Correspondent at U.S. House of Representatives, Office of Congressman Van OrdenLegislative Correspondent at U.S. House of Representatives, Office of Congressman Van Orden
Nadim BodairNadim Bodair
Senior Cybersecurity Defense Analyst at Trewon Technologies, US State DepartmentSenior Cybersecurity Defense Analyst at Trewon Technologies, US State Department