Work Preference
Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Shaquella Scott
Open To Work

Shaquella Scott

Beach Park,IL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Licensed Claim AssociateCustomer Service RepresentativeHomemakerAdministrative Assistant

Work Type

Full TimePart TimeGig WorkVolunteerSeasonal Work

Location Preference

RemoteHybridOn-Site
Location: Beach Park, ILSan Diego, CA
Open to relocation: Yes

Salary Range

$18/hr - $1000/hr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Summary

Dedicated professional committed to delivering quality care while pursuing continuous skill advancement and professional development

Overview

19
19
years of professional experience

Work History

Caregiver
08.2023 - Current

Instacart Shopper

Independent Contractor - Self Employed
07.2023 - Current
  • Delivered exceptional customer service by efficiently selecting and packing grocery orders.
  • Maintained accuracy in order selection, minimizing errors and optimizing delivery times.
  • Loaded and unloaded orders at customer's homes or locations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.

Customer Service Delivery

DoorDash
08.2020 - Current
  • Exceeded performance metrics consistently through diligent completion of maintenance tasks and exceptional customer service delivery.

Licensed Claim Associate

State Farm Insurance
11.2022 - 11.2023
  • Managed inbound and outbound calls to ensure effective communication with clients.
  • Processed auto claims efficiently to expedite resolutions for customers.
  • Issued bills to customers, tow yards, and body shops to maintain accurate financial records.
  • Clarified policies and coverages to enhance customer understanding.
  • Established liability in claims to determine coverage eligibility.
  • Executed subrogation processes to recover costs effectively.

Customer Service Representative

Optics Planet
08.2021 - 08.2022
  • Responded to inbound calls to resolve customer inquiries promptly.
  • Facilitated shipping logistics and order placements for customer satisfaction.
  • Processed payments efficiently for goods and services.
  • Delivered product knowledge to support informed customer decision-making.
  • Cultivated rapport with customers to strengthen loyalty and trust.

Homemaker

Help at home, LLC
02.2016 - 04.2021
  • Assisted clients with various daily needs for improved quality of life.

Administrative Assistant

Computer Systems Institute/ Federal Work study
02.2014 - 04.2014
  • Tracked library Inventory.
  • Filed documents accordingly.
  • Assembled binders for upcoming meetings with proper documentation.

Medical Assistant (Externship 160Hours)

Advanced Physical Therapy
06.2013 - 12.2013
  • Answered phones and greeted patients to ensure positive first impressions.
  • Scanned and filed patient charts for accurate record-keeping.
  • Administered therapeutic modalities to support patient recovery efforts.

Customer Service Representative

LBA Enterprise
01.2008 - 12.2008
  • Managed billing and payments for customers, ensuring accuracy and timeliness.
  • Handled inbound and outbound calls to address product inquiries efficiently.
  • Received and processed product inquiries, providing prompt responses to client concerns.

Customer Service Cashier

CVS Pharmacy
04.2007 - 01.2008
  • Created a welcoming environment by greeting customers at the door.
  • Responded to customer inquiries promptly, enhancing service quality.
  • Encouraged purchases of new and upcoming sale products, increasing revenue.

Education

Certificate - Medical Assisting

Computer Systems Institute
Gurnee, IL
06.2014

Skills

  • Attention to detail
  • Communication skills
  • Excellence in service
  • Inventory control
  • Typing precision
  • Issue resolution
  • Proficient in Microsoft Office
  • Excel and PowerPoint capabilities
  • Listening skills
  • Emotional awareness
  • Cash register proficiency
  • Customer support focus
  • Time efficiency

Affiliations

Alpha Beta Kappa

Timeline

Caregiver
08.2023 - Current

Instacart Shopper

Independent Contractor - Self Employed
07.2023 - Current

Licensed Claim Associate

State Farm Insurance
11.2022 - 11.2023

Customer Service Representative

Optics Planet
08.2021 - 08.2022

Customer Service Delivery

DoorDash
08.2020 - Current

Homemaker

Help at home, LLC
02.2016 - 04.2021

Administrative Assistant

Computer Systems Institute/ Federal Work study
02.2014 - 04.2014

Medical Assistant (Externship 160Hours)

Advanced Physical Therapy
06.2013 - 12.2013

Customer Service Representative

LBA Enterprise
01.2008 - 12.2008

Customer Service Cashier

CVS Pharmacy
04.2007 - 01.2008

Certificate - Medical Assisting

Computer Systems Institute

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