Summary
Overview
Work History
Education
Skills
Timeline
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Shaquelle Reynolds

Eden,NC

Summary

Dynamic Shift Manager at Arby's Restaurant with a proven track record in enhancing customer satisfaction and team performance. Skilled in employee training and inventory management, I successfully improved operational efficiency, leading to increased sales revenue. Known for strong problem-solving abilities and fostering a collaborative work environment, I consistently motivated staff to achieve their best.

Overview

2
2
years of professional experience

Work History

Shift Manager

Arbys Resturant
02.2025 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Improved operational efficiency by adopting new technologies for order processing and inventory management.
  • Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
  • Implemented energy-saving measures across facility, contributing to sustainability goals and reducing overheads.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Negotiated with suppliers for better pricing, directly impacting profitability by reducing operational costs.
  • Cultivated partnerships with local businesses for cross-promotion, expanding customer base and community presence.
  • Optimized shift operations to meet and exceed sales targets without compromising on service quality.
  • Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
  • Improved employee morale with regular feedback sessions, fostering positive work environment.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
  • Coordinated staff training programs to improve service quality, enhancing overall customer experience.
  • Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Managed staff hiring, training and supervision.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.
  • Supervised ongoing daily production phases.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Troubleshot equipment to reduce service calls and downtime.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Oversaw loading and unloading of packages in warehouse.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Coordinated project workflows for departments.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.

Customer Service Cashier

Arby's Restaurant
04.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Contributed to achievement of sales targets through suggestive selling techniques.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Implemented customer feedback system, leading to actionable insights for store improvement.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

John Motley Morehead High School
Eden, NC
06.2024

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building
  • Team development
  • Delegating work
  • Mentoring and coaching
  • Quality assurance
  • Staff training and onboarding
  • Interpersonal skills
  • Inventory control
  • Staff development
  • Payment processing
  • Documentation and reporting
  • Safety compliance
  • Schedule management
  • Flexible schedule
  • Inventory controls
  • Sales strategies
  • Hiring and recruiting
  • Operations management
  • Performance reviewing
  • Equipment troubleshooting
  • Schedule oversight
  • Supply ordering
  • Tech-Savvy
  • Process improvements
  • Verbal and written communication
  • Team building
  • Compliance
  • Financial records oversight
  • Reporting and documenting
  • Shift checklists
  • Policy administration
  • Scheduling expertise
  • Shift leadership
  • Customer service
  • Problem-solving
  • Active listening
  • Critical thinking
  • Computer skills
  • Staff supervision
  • Coaching and mentoring
  • Team collaboration and leadership
  • Safety procedures
  • Work Planning and Prioritization
  • Inventory management
  • Assigning work
  • Safety management
  • Production management
  • Shift scheduling
  • Inventory assessment
  • Performance monitoring
  • Conflict resolution
  • Coordinating daily operations
  • Quality control
  • Hiring and training
  • Worker training
  • Schedule coordination
  • Performance improvement
  • Continuous improvement
  • Performance reporting
  • Work area inspection
  • Solutions development
  • Priority management
  • Equipment maintenance
  • Budgeting and forecasting
  • MS office
  • Inventory management software
  • Process improvement strategies
  • Management information systems
  • Equipment operation
  • New product introductions strategies
  • Workflow Analysis
  • Strategy development
  • Continuous improvements
  • Regulatory compliance
  • Cost reduction and containment
  • Materials inspection
  • Data analytics
  • Quality assurance controls
  • Production error correction
  • Supply chain distribution
  • Production planning
  • Process improvement
  • Product assembly
  • Logistics management
  • Multidisciplinary collaboration
  • Purchasing and procurement
  • Business planning
  • Incidents management

Timeline

Shift Manager

Arbys Resturant
02.2025 - Current

Customer Service Cashier

Arby's Restaurant
04.2023 - Current

John Motley Morehead High School

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