Shaquenda Ruth
Mansfield,TX
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
14
14
years of professional experience
Work History
CUSTOMER SERVICE OPERATION LEAD
Ryder
01.2015 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
Assembly Line Production Worker
Coca-Cola
04.2013 - 01.2015
- Followed protocols to enhance protection and maintain safe work environment.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
DISPATCHER
Discount Tire
02.2012 - 03.2013
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Education
Medical Assistant
Pci Healthe Traing
Dallas, TX05-2000
High School Diploma -
South Oak Cliff High School
Dallas, TX05.1996
Skills
- [Product or Service] Support
- Interdepartmental Communication
- Status Updates
- Customer Relations
- Administrative Duties
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
Timeline
CUSTOMER SERVICE OPERATION LEAD
Ryder
01.2015 - Current
Assembly Line Production Worker
Coca-Cola
04.2013 - 01.2015
DISPATCHER
Discount Tire
02.2012 - 03.2013
Medical Assistant
Pci Healthe Traing
High School Diploma -
South Oak Cliff High School
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