Shaquera Clawson
Garner
Summary
Dynamic Customer Services and Sales Expert with over a decade of experience. Skilled in driving engagement and fostering relationships in diverse environments. Demonstrates exceptional communication and organizational skills, adept at providing tailored solutions to meet client needs. Proven ability to enhance customer satisfaction and retention through effective strategies and a proactive approach to sales. Committed to leveraging interpersonal skills to build lasting partnerships and maximize opportunities for business development.
Overview
12
12
years of professional experience
Work History
State Farm Agent Team Member
Matt Davis State Farm
09.2025 - Current
- Provide exceptional service to existing clients by managing insurance policies, payments, and coverage changes.
- Educate customers on coverage options and assist in identifying personalized insurance solutions.
- Maintain compliance with NC insurance laws and company procedures.
- Collaborate with the agent and team to drive retention and sales goals.
- Utilize Salesforce and State Farm systems to track customer interactions and ensure policy accuracy.
Sales Development Representative
Levitate
07.2025 - 09.2025
- Generated qualified sales opportunities through proactive outreach to small law firms regarding Levitate’s relationship marketing platform.
- Achieved successful scheduling of Zoom demos by aligning firm needs with Levitate’s capabilities.
- Maintained accurate CRM data while consistently exceeding daily outreach goals.
- Partnered with marketing and sales teams to enhance messaging and drive higher conversion rates.
- Contributed to trust-based referral growth within the legal sector, establishing strong relationships.
Financial Aid Advisor
Colorado State University
06.2024 - 07.2025
- Provided counseling to students and families on financial aid options and documentation.
- Maintained updated knowledge of federal and institutional financial aid regulations.
- Responded to inquiries via calls, chat, and virtual appointments.
- Built strong relationships with students and staff to ensure a positive experience.
Admissions Representative
South University
10.2020 - 06.2024
- Explained educational programs, outcomes, and financial considerations to prospective students.
- Managed inquiry pipelines and met performance goals.
- Developed relationships that supported long-term enrollment growth.
Director of Girl’s Resident Life
Oak Hill Academy
07.2018 - 09.2020
- Oversaw administrative operations at private coeducational boarding school for grades 8-12.
- Directed girl’s residential life staff, including staffing coordination, performance evaluations, and weekly staff meetings.
- Acted as primary disciplinary consultant for girl’s side of campus; analyzed disciplinary reports and executed corrective action plans while communicating effectively with students and families.
- Managed informal counseling and crisis response for girl’s side of campus.
- Developed and implemented weekly residential life curriculum for student body, enhancing student engagement.
Assistant Director of Student Financial Aid
Appalachian State University
05.2016 - 07.2018
- Facilitated informed decision-making for prospective and enrolled students, parents, and community members regarding financial aid options, resulting in increased understanding of available resources.
- Assessed and awarded financial aid to students, adhering to federal, state, institutional, and private policies, leading to improved access to education.
- Engaged audiences through presentations at university and off-campus events, contributing to successful outreach during open houses, transfer and new student orientations, and high school/community college visits.
Customer Sales and Service Representative
Wells Fargo
09.2013 - 05.2016
- Processed financial transactions and offered loan/credit products.
- Educated clients on account options and financial solutions.
- Fostered long-term customer relationships through exceptional service.
Education
Bachelor of Arts - Performing Arts & Religious Studies
Lees-McRae College
Banner Elk05.2008
Skills
- Licensed in Property & Casualty (North Carolina)
- CRM Systems (Salesforce)
- Microsoft Excel & Office Suite
- High Volume Call Handling
- Customer Retention & Relationship Management
- Conflict Resolution & Negotiation
- Consultative Sales
Timeline
State Farm Agent Team Member
Matt Davis State Farm
09.2025 - Current
Sales Development Representative
Levitate
07.2025 - 09.2025
Financial Aid Advisor
Colorado State University
06.2024 - 07.2025
Admissions Representative
South University
10.2020 - 06.2024
Director of Girl’s Resident Life
Oak Hill Academy
07.2018 - 09.2020
Assistant Director of Student Financial Aid
Appalachian State University
05.2016 - 07.2018
Customer Sales and Service Representative
Wells Fargo
09.2013 - 05.2016
Bachelor of Arts - Performing Arts & Religious Studies
Lees-McRae College