Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shaquera Tillman

Shaquera Tillman

General Manager
Temple Hills,MD

Summary

Dynamic General Manager with a proven track record at Peet's, excelling in strategic planning and operations management. Successfully increased profitability through effective budget control and strong team leadership. Recognized for fostering high employee satisfaction and cultivating lasting relationships with clients and vendors, ensuring organizational growth and loyalty.

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.

Overview

26
26
years of professional experience

Work History

General Manager

Janjer Enterprises
03.2017 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

General Manager

Peet's
12.2014 - 02.2017
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed and implemented strategies to increase sales and profitability.

General Manager

Wendys
04.1999 - 09.2014
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.

Education

Bachelor of Science - Accounting

New Jersey City University
Jersey City, NJ
05-1996

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Training and coaching
  • Efficient multi-tasker
  • Labor cost controls
  • Staff motivation
  • Strategic planning

Timeline

General Manager

Janjer Enterprises
03.2017 - Current

General Manager

Peet's
12.2014 - 02.2017

General Manager

Wendys
04.1999 - 09.2014

Bachelor of Science - Accounting

New Jersey City University

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