Shaquesha Cunningham
Orlando
Summary
Proven Sales Representative with a track record of exceeding targets through expert relationship building and strategic sales planning. At Verizon, leveraged interpersonal communication skills and sales expertise to enhance customer satisfaction and drive revenue growth. Recognized for outstanding customer service and adept at navigating complex sales environments, consistently achieving top performer status.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Overview
4
4
years of professional experience
Work History
Sales Representative
Verizon
08.2023 - Current
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified delivery schedules and processes.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Conducted thorough research on competitor offerings regularly, staying informed about industry trends and using this knowledge strategically during sales interactions.
- Implemented cross-selling strategies during client interactions leading to increased sales revenue from existing customers.
- Resolved complex commission issues through dedicated research and problem-solving skills, leading to increased satisfaction among sales staff.
- Provided expert guidance on interpreting contractual terms related to commissions during client negotiations.
- Streamlined reporting processes for both internal stakeholders and external partners, enhancing transparency and communication.
- Performed ad hoc analysis or prepared special reports as requested by senior management to inform key strategic decisions related to sales incentive programs.
- Participated in cross-functional projects aimed at improving overall business operations related to commissions management.
- Regularly reviewed industry best practices to identify opportunities for further improvements within our own organization''s approach to commissions management.
- Reduced errors in commission calculations by maintaining up-to-date knowledge of plan structures and requirements.
Customer Service Representative
ADT Security
02.2021 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Described product highlights and benefits to help guide purchasing decisions.
Education
High School Diploma -
WEST PARK PREPATORY SCHOOL
Fort Lauderdale, FL03-2017
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Sales expertise
- Product and service knowledge
- Sales presentations
- Sales closing
- Sales strategy development
- Sales development
- Product and service sales
- Relationship selling
- Sales consultation
- Strategic planning
- Cold calling
Languages
English
Full Professional
Timeline
Sales Representative
Verizon
08.2023 - Current
Customer Service Representative
ADT Security
02.2021 - 07.2023
High School Diploma -
WEST PARK PREPATORY SCHOOL
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