ShaQuetta Wright
Orange Park,FL
Summary
Sales-oriented with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience.
Overview
5
5
years of professional experience
Work History
Travel Consultant
American Express
12.2022 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Customer Service Representative
Humana
01.2020 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of customer loyalty and increased business sales
Certified Nursing Assistant & Team Leader
Hospice
09.2019 - 01.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Alabama A & M University
Normal, ALKentucky State University
Frankfort, KYOwensboro High School
Owensboro, KY05.2010
Skills
- Strong Communication Skills
- GDS knowledge
- Hotel Accommodations
- Travel research
- Critical Thinking and Problem-Solving Skills
Timeline
Travel Consultant
American Express
12.2022 - Current
Customer Service Representative
Humana
01.2020 - 09.2022
Certified Nursing Assistant & Team Leader
Hospice
09.2019 - 01.2020
Alabama A & M University
Kentucky State University
Owensboro High School
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