Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shaquil Colter

Houston,TX

Summary

. Dedicated Customer Experience professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enthusiastic leader with over 10 years of experience planning leading and improving customer service functions. Strategic in developing policies, managing diverse personalities in person as well as remotely in fast paced settings. Focused on motivating staff and developing a team full of top performers.

Overview

13
13
years of professional experience

Work History

Data Entry/TSS

Freedom Care
08.2022 - Current
  • Inputting data for caregivers and patients.
  • Payroll inquiries including direct deposit as well as pay cards
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Followed established procedures to enter and process data correctly.
  • Monitoring employee time and attendance is compliant with weekly schedule.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered data into various computer systems accurately using Microsoft Office Suite.

Enjoy Expert

Enjoy Technology
09.2021 - 08.2022
  • Deliver purchased devices to customer's home or place of business
  • Bring in-store customer servicing as well as purchasing options Upsell products and services to customers to meet needs of customer from their mobile provider
  • Driving to and from customers in a safe and timely manner
  • Reach monthly goals set by the company as well as self to continue organizational growth
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Department Manager

H&M
05.2015 - 01.2019
  • Promote good customer service on and off the sales floor
  • Maintain cleanliness standard of sales floor
  • Answer any customer questions or concerns
  • Formulate sales plan daily and assign employees with tasks that benefit the team
  • Run weekly payroll and complete daily deposits
  • Enforce and promote internal policies to maintain efficiency
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Kitchen Manager

Chipotle
03.2011 - 08.2014
  • Supervise the maintenance of kitchen cleanliness and sanitations through proper procedures
  • Deliver in-depth training to employees in food prep and customer service roles
  • Motivate staff to perform at peak efficiency and quality, top performers
  • Observe food preparation quality
  • Hire, train, and manage all kitchen staff
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.

Education

Pre-Med -

Blinn College
Brenham, TX

Basic Studies -

John F Kennedy Memorial High School

Skills

  • Effective time management
  • Fast learner
  • Adaptability
  • Customer Service
  • Ability to Work Under Pressure
  • Microsoft Office
  • Team player
  • Leadership
  • Multitasking
  • Excellent communicator
  • Proofreading proficiency
  • Accuracy and Attention to Detail
  • Continuous Learning Attitude
  • Research and data collection
  • Work from home experience
  • WPM: 50

Accomplishments

  • Achieved Employee of the Month continuously by going above and beyond on tasks with accuracy and efficiency.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Supervised team of 15 staff members.

Timeline

Data Entry/TSS

Freedom Care
08.2022 - Current

Enjoy Expert

Enjoy Technology
09.2021 - 08.2022

Department Manager

H&M
05.2015 - 01.2019

Kitchen Manager

Chipotle
03.2011 - 08.2014

Pre-Med -

Blinn College

Basic Studies -

John F Kennedy Memorial High School

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Shaquil Colter