Summary
Overview
Work History
Education
Skills
Timeline
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Shaquila Carter

Shaquila Carter

PENSACOLA,Florida

Summary

Dynamic professional with a strong work ethic and exceptional problem-solving skills, experienced in optimizing scheduling processes at Arcadia Health And Rehabilitation Center. Proven track record in enhancing customer satisfaction and reducing no-show rates through effective communication and meticulous recordkeeping. Adept at managing multiple priorities while maintaining attention to detail.

Overview

21
21
years of professional experience

Work History

Scheduler

Arcadia Health And Rehabilitation Center
12.2020 - Current
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
  • Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
  • Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
  • Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
  • Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
  • Tailored scheduling approaches to accommodate unexpected changes, minimizing impacts on project timelines and costs.
  • Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
  • Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
  • Achieved significant improvements in project delivery times through meticulous planning and proactive issue resolution.
  • Sought feedback from project teams on scheduling practices, incorporating suggestions to improve future planning.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Trained and supervised employees on office policies and procedures.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Appointment Scheduler

Arcadia Health And Rehabilitation Center
12.2020 - Current
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
  • Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Increased appointment scheduling efficiency by implementing user-friendly software systems.
  • Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
  • Streamlined appointment setting process for improved client experience and higher retention rates.
  • Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
  • Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Set up appointments with interested customers according to schedule availability.
  • Made average of Number outbound and inbound calls per day.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Overcame objections using friendly, persuasive strategies.

Patient Scheduler

Arcadia Health And Rehabilitation Center
12.2020 - Current
  • Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
  • Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
  • Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
  • Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
  • Managed waiting lists effectively, contacting patients when earlier appointments became available.
  • Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
  • Verified insurance coverage and obtained pre-authorizations.
  • Reduced no-show rates with timely appointment reminders and confirmation calls.
  • Maintained accurate patient records, updating contact information and insurance details as needed.
  • Assisted in training new schedulers, sharing best practices and improving team efficiency.
  • Identified trends in appointment availability data, suggesting improvements to better meet patient needs and preferences.
  • Assisted in developing office policies related to scheduling procedures, contributing to overall operational improvement.
  • Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
  • Increased overall clinic efficiency by identifying gaps in schedules and offering available appointments proactively.
  • Contributed to an organized office atmosphere by maintaining up-to-date schedules for multiple providers.
  • Confirmed patient appointments day before scheduled.
  • Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
  • Collaborated with medical staff to optimize appointment availability, ensuring patients received timely care.
  • Streamlined the scheduling process for improved patient flow and reduced wait times.
  • Balanced provider schedules evenly between new consultations and follow-up visits for optimal care continuity.
  • Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Followed up with patients to reschedule missed appointments.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.

Driver Supervisor

Arcadia Health And Rehabilitation Center
12.2019 - Current
  • Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
  • Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
  • Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
  • Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
  • Developed clear expectations for driver performance, ensuring consistent quality across the team.
  • Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
  • Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
  • Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
  • Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
  • Streamlined route planning for increased efficiency, resulting in reduced fuel costs and improved time management.
  • Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
  • Handled disciplinary actions when necessary while maintaining professionalism and fairness.
  • Enhanced communication between drivers and dispatchers through the implementation of effective scheduling systems.
  • Ensured compliance with relevant federal regulations such as DOT requirements or HOS rules by providing guidance on best practices and procedures.
  • Maintained accurate records of driver performance metrics, identifying areas for improvement and recognizing exceptional achievement.
  • Consistently kept an open line of communication between upper management and driving staff members.
  • Collaborated with other departments to ensure smooth operations and address any logistical challenges effectively.
  • Analyzed data from GPS tracking systems and implemented changes accordingly based on findings.
  • Improved driver performance by implementing comprehensive training programs and regular evaluations.
  • Implemented incentive programs to motivate drivers to achieve higher levels of productivity and customer service excellence.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.

CNA

Arcadia Health And Rehabilitation Center
12.2016 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of Number+ residents under long-term care.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Delivered high-quality care to Type patients in hospital facility.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Daycare Teacher

East Hill Baptist Church/ Hillcrest Baptist Chuch
08.2004 - 12.2016
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Gathered materials and resources to prepare for lessons and activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
  • Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Enhanced children''s emotional development through empathetic communication and active listening techniques.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
  • Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
  • Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
  • Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
  • Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.
  • Fostered critical thinking skills in daycare students through age-appropriate problem-solving exercises during circle time activities.
  • Administered assessments for developmental milestones, identifying areas of growth or concern to address promptly.
  • Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Assisted in the design of an updated curriculum to better align with early childhood education standards.
  • Assisted in the planning and execution of special events such as holiday celebrations or parent-teacher conferences, fostering a strong sense of community within the daycare center.
  • Contributed to improved program quality by participating in professional development workshops and training sessions.
  • Strengthened children's early literacy and math skills through interactive lessons and games.
  • Facilitated culture of empathy and respect among children, teaching them value of kindness and understanding.
  • Conducted regular safety drills, ensuring children knew how to respond in emergency situations.
  • Strengthened team collaboration by sharing effective teaching practices and resources with colleagues.
  • Enhanced children's social skills by organizing group activities and encouraging cooperative play.
  • Maintained open and effective communication with parents about their child's progress and areas for improvement.
  • Developed individualized learning plans for each child, catering to their unique needs and abilities.
  • Assisted children with special needs by providing tailored support and accommodations, ensuring inclusive learning environment.
  • Adapted teaching methodologies to suit different learning styles, ensuring all children remained engaged and motivated.
  • Encouraged children to express themselves creatively through art and music, enhancing their creative thinking skills.
  • Cultivated love for reading in children by organizing regular storytime sessions and discussions.
  • Promoted physical health and well-being of children by incorporating daily physical activities and teaching about healthy eating habits.
  • Implemented creative learning strategies, significantly increasing children's engagement with educational content.
  • Enhanced children's problem-solving skills through guided activities and open-ended questions.
  • Improved classroom management by establishing clear rules and using positive reinforcement techniques.
  • Fostered safe and nurturing environment for children, setting stage for positive learning experiences.
  • Organized and led educational field trips, broadening children's horizons and providing real-world learning opportunities.
  • Monitored children's progress and adjusted teaching strategies accordingly, ensuring optimal learning outcomes.
  • Engaged children in environmental awareness activities, instilling sense of responsibility for nature.
  • Supported children's emotional development by providing comforting presence and listening to their concerns.
  • Established positive relationships with students and families.
  • Monitored classroom to verify safe and secure environment.
  • Modeled positive behavior and communication skills for students.
  • Guided students to develop social, emotional and physical skills.
  • Organized and supervised large and small group activities.
  • Created safe and nurturing learning environment for preschoolers.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Utilized creative teaching strategies to engage students in classroom.
  • Developed innovative activities to engage young children in learning process.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Incorporated music, art and literature into curriculum.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Assessed student progress and provided feedback on educational development.
  • Supported students in developing self-esteem and self-confidence.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Developed and implemented behavior management plans.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Encouraged use of technology to support student learning.

Education

12th - High School Diploma

Washington High School
Pensacola, FL
05.2006

Skills

  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic
  • Critical thinking
  • Customer service
  • Teamwork and collaboration
  • Effective multitasking
  • Schedule coordination
  • Problem-solving
  • Schedule management
  • Telephone etiquette
  • Call management
  • Patient scheduling
  • Payroll processing
  • Key relationship development
  • Timesheet management
  • Order processing
  • Inventory tracking
  • Workflow optimization
  • Client relations
  • Call schedule distribution
  • Calendar management
  • Production scheduling
  • Insurance verification
  • Account management
  • Recordkeeping proficiency
  • Documentation expertise
  • Production schedules
  • Meeting scheduling
  • Patient registration
  • Resource planning
  • Risk monitoring
  • Schedule verification
  • Excellent communication
  • Strong problem solver
  • Documentation and recordkeeping
  • Professional and mature
  • Administrative support
  • Multi-line phone proficiency
  • Supply restocking
  • Report writing
  • Travel planning
  • Mail handling
  • Relationship building
  • Meeting planning
  • Multitasking Abilities
  • Teamwork
  • Time management
  • Problem-solving abilities
  • Organizational skills

Timeline

Scheduler

Arcadia Health And Rehabilitation Center
12.2020 - Current

Appointment Scheduler

Arcadia Health And Rehabilitation Center
12.2020 - Current

Patient Scheduler

Arcadia Health And Rehabilitation Center
12.2020 - Current

Driver Supervisor

Arcadia Health And Rehabilitation Center
12.2019 - Current

CNA

Arcadia Health And Rehabilitation Center
12.2016 - Current

Daycare Teacher

East Hill Baptist Church/ Hillcrest Baptist Chuch
08.2004 - 12.2016

12th - High School Diploma

Washington High School

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Shaquila Carter