Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaquila Johnson

Hewitt,TX

Summary

Versatile Auto Tech and Team Lead at Caterpillar DC, adept in technical problem-solving and team leadership. Excelled in reducing system downtime and enhancing team productivity, demonstrating proficiency in project management and client communication. Achieved significant improvements in software deployment and customer satisfaction, leveraging skills in test-driven development and conflict resolution.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Auto Tech.

Caterpillar DC
05.2019 - Current
  • Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
  • Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
  • Tested and deployed scalable and highly available software products.
  • Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.

Customer Service Releasing Coordinator/ Team Lead

Caterpillar DC.
10.2014 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Interceded between employees during arguments and diffused tense situations.

Education

Associate Degree - Computer Science

Texas State Technical College
Waco, TX
06.2002

Skills

  • Project management
  • Technical problem solving
  • Test-driven development
  • Requirements gathering
  • Software architecture
  • Technical analysis
  • Team leadership
  • Client communication

Certification

  • Home Health Aide (HHA) Certification
  • CPR/AED Certification
  • Six Sigma Certification
  • First Aid Certification
  • Forklift Certification
  • Reachtruck Certification

Timeline

Auto Tech.

Caterpillar DC
05.2019 - Current

Customer Service Releasing Coordinator/ Team Lead

Caterpillar DC.
10.2014 - Current

Associate Degree - Computer Science

Texas State Technical College

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