SHAQUILA NELSON
Millville,NJ
Summary
With over 8 years of dedicated service in healthcare and supervisory roles, I bring extensive experience in team leadership and operational excellence. I excel in fostering team synergy, implementing efficient workflows, and ensuring strict adherence to quality standards and regulatory requirements. Adept at enhancing team performance, and proactively identifying opportunities for development and advancement. Proven ability to make critical decisions during challenges, perform in highly visible positions, and work under pressure to meet deadlines Known for cultivating a positive team environment focused on collaboration and continuous improvement, I prioritize staff development and client-centered care to uphold exceptional standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Supervisor
The Arc of Cape May County
- Current
- Supervised and mentored a team of staff, leading to a 20% improvement in client satisfaction scores.
- Streamlined daily operations, resulting in a 15% reduction in incident reports and enhanced compliance with organizational policies.
- Played a key role in the development and implementation of individualized care plans, leading to significant improvements in client outcomes.
- Effectively collaborated with multidisciplinary teams to provide holistic care, achieving a notable improvement in overall client health and well-being.
- Maintained meticulous records and documentation, ensuring high standards of care and regulatory compliance.
Home Health Aide
Griswold Home Care
06.2020 - 09.2022
- Delivered exceptional care to clients, assisting with activities of daily living such as bathing, dressing, and meal preparation, ensuring their comfort and well-being.
- Monitored clients' health status, promptly reporting any changes to the supervising nurse, contributing to timely medical interventions.
- Administered medications accurately and on schedule, adhering to prescribed health regimens and ensuring compliance.
- Built strong, trusting relationships with clients, providing emotional support and companionship, significantly enhancing their quality of life.
- Received recognition for outstanding service and dedication, contributing to a high level of client satisfaction.
Supervisor
Bare Solutions
03.2022 - 08.2022
- Created a detailed work plan and schedule which identified and sequenced the activities needed to complete the day to day operations.
- Supervised a team of staff members, ensuring all duties were performed efficiently and effectively.
- Oversaw the well-being of residents, ensuring a safe and supportive environment.
- Reviewed and managed paperwork, ensuring all documentation was accurate and up-to-date.
- Provided training and guidance to new staff members, enhancing team performance and service quality.
- Successfully maintained a high standard of care and safety for residents, resulting in zero incidents during tenure.
- Improved staff efficiency by implementing new organizational procedures and best practices.
Customer Service Representative
New Jersey Motorsports Park
06.2021 - 09.2021
- Utilized strong problem-solving and communication skills to suggest a change in workflow to increase the efficiency of service.
- Managed inbound and outbound calls, addressing customer inquiries and providing exceptional service.
- Made reservations and handled bookings efficiently, ensuring customer satisfaction.
- Answered a wide range of customer questions, providing accurate and helpful information.
- Located areas of improvement and proposed corrective actions that met challenges and leveraged growth opportunities.
- Achieved 100% scores in all areas of customer service, including active listening, leadership skills, problem-solving, and friendliness.
Security Guard
Admiral Security Services, Inc.
02.2017 - 03.2020
- Provided security services for various facilities, including Atlantic City Electric.
- Monitored premises to prevent theft, violence, or infractions of rules.
- Controlled access to the premises, ensuring only authorized personnel entered.
- Wrote reports on property damage, theft, presence of unauthorized persons, or unusual occurrences.
Retail Sales Associate
Walmart
06.2019 - 02.2020
- Managed stock and backroom operations, ensuring timely replenishment of shelves and organized storage.
- Assisted customers in locating products and providing information on promotions or special offers.
- Operated cash registers and handled transactions accurately and efficiently.
- Maintained cleanliness and organization of the sales floor to enhance customer shopping experience.
- Collaborated with team members to achieve sales targets and store goals.
Childcare Provider
Faith's Private Childcare
03.2017 - 02.2019
- Provided nurturing care and supervision to children, ensuring their safety and well-being at all times.
- Prepared and served meals and snacks according to dietary guidelines.
- Assisted with bathing, dressing, and grooming of children.
- Facilitated educational activities, including schoolwork and lessons, to promote cognitive and social development.
- Organized recreational activities and outings to enhance children's physical and mental stimulation.
- Communicated regularly with parents regarding children's progress and any concerns.
Machine Operator
John's Employment Opportunities
03.2016 - 09.2018
- Operated machines in accordance with established procedures and safety guidelines.
- Monitored machine operations to ensure they function correctly and efficiently.
- Conducted regular inspections and maintenance on machines, troubleshooting and performing repairs as needed.
- Collaborated with team members to meet production goals and quality standards.
- Maintained detailed records of machine operations and maintenance activities.
Cashier
Family Dollar
06.2014 - 12.2014
- Operated cash register, handling transactions accurately and efficiently.
- Provided friendly and courteous customer service, addressing inquiries and resolving issues promptly.
- Stocked shelves and maintained inventory levels to ensure product availability.
- Assisted customers in locating merchandise and promoting store promotions or special offers.
Education
High School Diploma - undefined
Vineland High School
01.2013
Skills
- Leadership and Team Management
- Operational Efficiency and Process Improvement
- Client-Centered Care and Satisfaction
- Regulatory Compliance and Documentation
- Effective Communication Skills
- Problem-Solving and Decision-Making
- Staff Training and Development
- Conflict Resolution and Mediation
- Quality Assurance and Audit Preparedness
- Strategic Planning and Goal Setting
- Crisis Management and Emergency Response
- Budget Management and Resource Allocation
Certification
- CNA
- CPR Certification
- First Aid Certification
- AED Certification
- SORA
- Guard Card
Timeline
Supervisor
Bare Solutions
03.2022 - 08.2022
Customer Service Representative
New Jersey Motorsports Park
06.2021 - 09.2021
Home Health Aide
Griswold Home Care
06.2020 - 09.2022
Retail Sales Associate
Walmart
06.2019 - 02.2020
Childcare Provider
Faith's Private Childcare
03.2017 - 02.2019
Security Guard
Admiral Security Services, Inc.
02.2017 - 03.2020
Machine Operator
John's Employment Opportunities
03.2016 - 09.2018
Cashier
Family Dollar
06.2014 - 12.2014
Assistant Supervisor
The Arc of Cape May County
- Current
High School Diploma - undefined
Vineland High School
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