Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shaquila Williams

Shaquila Williams

Navassa,NC

Summary

Experienced Client Service Representative with 8+ years of resourcefulness and a passion for working with animals. Combining my love for art and dogs, I am pursuing a career in grooming. Known for exceptional client communication skills, active listening, and patience to enhance satisfaction and loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Service Representative

Wilmington Animal Healthcare
Wilmington, NC
11.2022 - Current
  • Answer incoming calls from clients regarding scheduling appointments, billing inquiries, refilling prescriptions, and any questions about patients.
  • Provided customer service support to clients in a timely and efficient manner.
  • Maintain client records in the database system.
  • Manage client accounts by providing accurate data entry services.
  • Perform administrative tasks such as filing documents, responding to emails and AllyDVM request.
  • Develop strong relationships with clients and patients through friendly interactions and problem-solving abilities.
  • Created detailed notes in customer profiles to keep track of conversations and requests.
  • Resolve client inquiries and complaints via phone, email, or other communication channels.

Revenue Cycle Rep Pre-Arrival Unit

REX Hospital
Raliegh, NC
02.2022 - 11.2022
  • Obtained prior authorizations for UNC and Rex hospitals' surgical team.
  • Maintain acceptable aging level by prompt follow-up of denied, pending, and approved cases.
  • Verification of insurances.
  • Process paper correspondence as assigned.
  • Analyzed supporting medical documents to support prior authorization claims.
  • Conducted follow-ups on pending or denied prior authorizations.
  • Developed strategies to reduce denials and improve overall collections performance.
  • Identified coding errors, corrected them, and resubmitted prior authorizations to payers as needed.
  • Ensured compliance with HIPAA regulations regarding the protection of confidential information.

Patient Account Representative

WakeMed Pediatrics
Cary, NC
09.2021 - 02.2022
  • Pre-registration and registrar of patients, prepare paperwork for all patients for the next day.
  • Scheduled appointments for 2 doctors, verification of insurance, collect copays, direct phone calls, faxes, scans.
  • Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
  • Verified accuracy of medical coding for services rendered by healthcare providers.
  • Provided customer service to patients regarding billing inquiries and account information.
  • Created new patient files according to established procedures and protocols.
  • Updated existing patient files with relevant information such as changes in address or contact information.

Billing Specialist

Cape Fear Eye Associates
Wilmington, NC
05.2019 - 09.2021
  • Answered customer inquiries regarding billings, payments, account status.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Checked claims coding for accuracy with ICD-10 standards.

Education

Certificate - Professional Dog Groomer

Cape Fear Community College
Wilmington, NC
08-2024

Associates Degree in Applied Science Medical office Administration -

Cape Fear Community College
Wilmington, NC

Diploma in Medical Office Administration- Medical Billing & Coding -

Cape Fear Community College
Wilmington, NC

Diploma in Medical Office Administration- Healthcare Administration -

Cape Fear Community College
Wilmington, NC

Skills

  • Appointment Scheduling
  • Customer Service
  • Hand-Eye Coordination
  • Canine CPR
  • Relationship building
  • Safety Procedures
  • Breed and species knowledge
  • Knowledge of Medical Terminology
  • Microsoft Office Suites
  • Verbal and written communication
  • Animal Handling
  • Time Management
  • Task Prioritization

Certification

  • Grooming certification from Tender Love and Care Grooming Academy partner with Cape Fear Community College

Timeline

Client Service Representative

Wilmington Animal Healthcare
11.2022 - Current

Revenue Cycle Rep Pre-Arrival Unit

REX Hospital
02.2022 - 11.2022

Patient Account Representative

WakeMed Pediatrics
09.2021 - 02.2022

Billing Specialist

Cape Fear Eye Associates
05.2019 - 09.2021

Certificate - Professional Dog Groomer

Cape Fear Community College

Associates Degree in Applied Science Medical office Administration -

Cape Fear Community College

Diploma in Medical Office Administration- Medical Billing & Coding -

Cape Fear Community College

Diploma in Medical Office Administration- Healthcare Administration -

Cape Fear Community College

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Shaquila Williams