Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaquilla Duncan

Richmond,VA

Summary

I'm a well rounded detailed oriented young woman seeking employment with the right established company. My goal is to become part of a company that not only i can learn from but also grow and showcase my talents,skills, and abilities. I have the quality to deliver superior client services and resolve issues in a manner propels innovation and growth, and I am excited to bring my knowledge to any company.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Trainer / Shift Manager

McDonald's Fast Food Restaurant
08.2022 - 07.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Provided coaching and mentoring to employees.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Telesales Representative

Luthersales Financial Institution
06.2021 - 07.2023
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Overcame objections using friendly, persuasive strategies.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Recorded contact information of customers and potential customers in internal database.
  • Escalated concerns or advanced problem calls to management staff.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Followed up with customers to solicit further sales.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Updated account information to maintain customer records.

Cashier /Crew Member

McDonald's Restaurant
05.2020 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Station Chef /Student /Culinary Intern

Job Corps Center
09.2019 - 07.2020
  • Acted as head chef when required to maintain continuity of service and quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Assisted with menu development and planning.
  • Set up and broke down kitchen for service.
  • Utilized culinary techniques to create visually appealing dishes.
  • Participated in food tastings and taste tests.
  • Developed new recipes and flavor combinations to enhance customer dining experience.

General Operator

Faurecia Automotive Seating
07.2019 - 09.2020
  • Set up machines to start production cycles and controlled machine settings.
  • Kept accurate records of defective units or products.
  • Fed raw materials into machines.
  • Inspected machine parts with measuring tools.
  • Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
  • Maintained organized work area by cleaning and removing hazards.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Prepared reports and technical documentation of day-to-day production processes.

Sales Agent

The Results Company
10.2018 - 06.2019
  • Increased sales and customer satisfaction through personalized servicing.
  • Assisted call-in customers with questions and orders.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Explained features and advantages of [Type] products or services to promote sales.
  • Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
  • Developed and implemented sales strategies to increase profits.

Education

No Degree - Restaurant And Culinary Management

Sullivan University
Louisville, KY
07.2021

High School Diploma -

Henrico High School
Richmond, VA
07.2015

Skills

  • Coaching and Mentoring
  • Sales Expertise
  • Employee Onboarding
  • Training Documentation
  • POS Systems
  • Delegating Work
  • Team Leadership
  • Safe Food Handling
  • Customer Service
  • Cash Handling
  • Cleaning and Sanitation
  • Restaurant Standards

Certification

  • Serve safe Certified {2023 - 2028} McDonald's

Timeline

Crew Trainer / Shift Manager

McDonald's Fast Food Restaurant
08.2022 - 07.2023

Telesales Representative

Luthersales Financial Institution
06.2021 - 07.2023

Cashier /Crew Member

McDonald's Restaurant
05.2020 - 08.2020

Station Chef /Student /Culinary Intern

Job Corps Center
09.2019 - 07.2020

General Operator

Faurecia Automotive Seating
07.2019 - 09.2020

Sales Agent

The Results Company
10.2018 - 06.2019

No Degree - Restaurant And Culinary Management

Sullivan University

High School Diploma -

Henrico High School

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Shaquilla Duncan