Active Directory
SHAQUILLA EMMANUEL
Mt Sinai,NY
Summary
Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology. Skilled at resolving complex technical issues and collaborating with cross-functional teams to enhance client satisfaction. Over 10 years in software and hardware support in global environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Global Computer Systems
11.2023 - 07.2024
- Provided technical support for hardware, software and network issues via phone, email and remote tools.
- Installed, configured and maintained software and hardware.
- Created and supported Virtual machines for clients.
- Performed updates on servers, switches and firewalls.
- Repaired iOS, Google and Android devices
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Sr. Project Coordinator
Broadridge
10.2022 - 06.2023
- Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
- Analyzed project costs to confirm positive return on investment (ROI) for new proposals.
- Facilitated communication between departments to enhance project success.
- Created and maintained comprehensive documentation
- Administered project management meetings to align support staff priorities with management goals.
Endpoint Computing Engineer
Broadridge
10.2015 - 10.2022
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Installed, configured and repaired hardware and software.
- Extensive use of Active Directory/SCCM and other admin tools for account management/AD Grouping & Memberships/Remote Control/Software Deployments/Policy
- Resolved network connectivity and patched network ports.
- Set up webcasts using GlobalMeet Talk Point for Executives’ Town Halls,
- All Hands meetings and Quarterly Earnings.
- Provided assistance and resolution to standard applications: Office 365, IE9 & above, Cisco Webex, Symantec Endpoint Protection, VPN.
- Supported and managed mobile devices in Azure and KME.
- Repaired iOS, Google and Android devices.
- Provided updates, notes and resolutions to end users via ITSM.
Education
CONCORDIA COLLEGE
High School Diploma -
EDWARD R. MURROW H.S.
06-2012
Skills
- Project Management
- Issue escalation
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Critical thinking
- Hardware upgrades
- Application installations
- Problem resolution
- Mobile device management
- Customer relationship management
Certification
- CompTIA A+ - Computing Technology Industry Association.
Software
SCCM
Azure
Microsoft Office
Timeline
Technical Support Engineer
Global Computer Systems
11.2023 - 07.2024
Sr. Project Coordinator
Broadridge
10.2022 - 06.2023
Endpoint Computing Engineer
Broadridge
10.2015 - 10.2022
- CompTIA A+ - Computing Technology Industry Association.
CONCORDIA COLLEGE
High School Diploma -
EDWARD R. MURROW H.S.
Similar Profiles
Chanelle WilsonChanelle Wilson
Customer Service Representative at Computer Systems RepairCustomer Service Representative at Computer Systems Repair
PHILIP NINANPHILIP NINAN
Computer System Analyst at Computer Network Systems (CNS MIDDLE EAST)Computer System Analyst at Computer Network Systems (CNS MIDDLE EAST)
ABRAR ALAHMADIABRAR ALAHMADI
Account Manager at MDS for Computer Systems (MDS CS)Account Manager at MDS for Computer Systems (MDS CS)