Marlo Adams
Jacksonville
Summary
Compassionate Patient Care Associate with a proven track record of delivering exceptional support to medical teams and prioritizing patient comfort. Possesses excellent organizational and time management skills to ensure attentive care for both mental and physical health needs. Recognized for reliability, adaptability, and a commitment to fostering positive outcomes through effective teamwork and communication. Prepared to contribute meaningfully in a dynamic healthcare environment while upholding the highest standards of patient care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Care Associate/Float Personnel/Nursing Administration Staffing Coordinator
UF Health Shands Hospital
06.2018 - Current
- Float to various floors at the Pavilion, North and Downtown locations to assist Nursing Staff with patient care
- Inform Nurses on any changes regarding patient physical or mental condition immediately
- Chart patients daily care, accuchecks, blood pressures and daily care activities
- Monitored vital signs and documented observations to ensure accurate patient health records.
- Assisted nursing staff with patient care procedures, enhancing overall patient experience.
- Educated patients and families on post-discharge instructions, promoting continued recovery at home.
- Coordinated staffing schedules to optimize nurse availability and enhance patient care quality.
- Developed and implemented efficient staffing models to meet fluctuating departmental needs.
- Monitored compliance with regulatory standards in nursing staff assignments and training programs.
- Reduced overtime costs by analyzing staffing patterns and making recommendations for schedule adjustments as needed.
- Prepared comprehensive reports detailing staffing metrics and trends for use in strategic decision-making processes within the organization.
- Evaluated current scheduling practices regularly to identify areas for improvement or optimization based on evolving organizational needs.
- Ensured compliance with state regulations by monitoring nurse-to-patient ratios at all times.
Patient Care Technician
Specialty Hospital/Cura Health
05.2017 - 09.2018
- Monitored and record patient’s vital signs, weight, accuchecks and I&O
- Removed, replaced optifoam bandages and clean wound areas to avoid infections
- Ensured resident safety and wellbeing
- Monitor Technician - observed patient’s heart rhythms through telemetry, provide measurements and recognize changes in heart rhythms
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Educated patients and families on health management and care procedures.
- Implemented process improvements that enhanced workflow efficiency in patient care delivery.
- Advocated for patients' needs, ensuring high standards of communication between healthcare providers and families.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
Certified Nursing Assistant
Heartland/HCR Manor Care
08.2016 - 08.2017
- Provided patient with excellent care and reduce distress/anxiety while providing duties such as bedpan, empty drainage bags, changing briefs
- Assisted patient with Activities of Daily Living (eating, dressing, bathing, etc.)
- Communicated with Nurse Supervisor regarding changes or progress in patient’s care
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Liability Claims Specialist
Winn Dixie Corporate Office
12.2003 - 02.2016
- Entered product, pharmacy and liability claims on a daily basis
- Processed general liability claims by gathering information to determine liability exposure, process claim payment, and settle claims up to the designated authority level.
- Daily contacted customers and store associates to get verbal statements regarding slip-n-fall, received wrong prescription, food poison and other claims
- Assisted clients in understanding claims processes, providing clear explanations and support throughout each case.
- Reviewed and processed liability claims to ensure compliance with company policies and industry regulations.
- Analyzed trends in claims data to identify areas for improvement, contributing to strategic decision-making initiatives.
- Developed training materials for new hires, ensuring consistent understanding of liability claims processes across the team.
- Developed positive working relationships with external partners such as law enforcement agencies, medical providers, repair shops, and others involved in the claims process.
Logistics Coordinator - Accounting
Winn Dixie Corporate Office
12.2003 - 02.2016
- Communicated with vendors and customers regarding billing, payment and freight claim status
- Provided all backup data to Operations Manager with accounting period journal entries
- Researched daily detention, accessorial unloading charges from carriers and vendors
- Coordinated logistics operations to optimize supply chain efficiency and reduce delays.
- Managed inventory levels using advanced tracking systems to ensure timely replenishment.
- Analyzed transportation costs and identified opportunities for cost reduction and process improvement.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
Asset Protection – Contracted Services Associate
Winn-Dixie Stores, Inc.
12.2003 - 02.2016
- Communicated daily with vendors, security guards contractors and internal departments to authorize accurate and timely lease payment agreements
- Prepared weekly time/salary attendance reports for ten stores, received and entered tax documents and communicated with Police Officers regarding payroll inquiries
- Processed invoices, verify false alarms and convey billing errors and/or discrepancies to vendors and process payments for valid charges
- Collaborated with healthcare team to develop and implement individualized care plans for patients.
- Delivered compassionate patient care by assisting with daily living activities and ensuring comfort.
- Assisted in daily patient care activities, ensuring comfort and safety.
- Collaborated with nursing staff to implement care plans effectively.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Education
Monitor Technician Course -
Specialty Hospital
Jacksonville, FL12.2017
Certified Nursing Assistant - undefined
Affordable Training
Jacksonville, FL07.2016
Associate of Science - Accounting
Jones College
Jacksonville, FL01.2002
Skills
- Care plan management
- Database coordination
- Daily living support
- Multitasking
- Direct patient care
- HIPAA compliance
- Basic life support
- Patient care
- Scheduling
- Quality assurance
- Project management
- End-of-life care
Certification
- CNA - Certified Nursing Assistant
- CET - EKG Technician
Timeline
Patient Care Associate/Float Personnel/Nursing Administration Staffing Coordinator
UF Health Shands Hospital
06.2018 - Current
Patient Care Technician
Specialty Hospital/Cura Health
05.2017 - 09.2018
Certified Nursing Assistant
Heartland/HCR Manor Care
08.2016 - 08.2017
Liability Claims Specialist
Winn Dixie Corporate Office
12.2003 - 02.2016
Logistics Coordinator - Accounting
Winn Dixie Corporate Office
12.2003 - 02.2016
Asset Protection – Contracted Services Associate
Winn-Dixie Stores, Inc.
12.2003 - 02.2016
Certified Nursing Assistant - undefined
Affordable Training
Monitor Technician Course -
Specialty Hospital
Associate of Science - Accounting
Jones College
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