Shaquilla Howard
Phoenix,AZ
Summary
.Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
Work History
Manager
Family Dollar
03.2024 - Current
- Oversaw daily store operations to enhance customer service and maintain operational efficiency.
- Managed inventory control processes to minimize stock discrepancies and optimize product availability.
- Trained and developed team members on company policies, procedures, and effective customer engagement techniques.
- Implemented promotional strategies to drive sales and improve overall store performance.
Remote Customer Service
Consumer Cellular
03.2022 - 03.2024
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Conducted regular staff trainings on new products, promotions, and best practices in customer service, fostering a knowledgeable workforce.
- Provided exceptional customer service while assisting with inquiries about products and store layout, increasing customer satisfaction levels.
- Provided exceptional customer service to patients, addressing concerns and answering questions about phlebotomy procedures.
Client Engagement Specialist
Human Services Campus Inc.
01.2021 - 02.2022
- Facilitated client onboarding processes, enhancing engagement and satisfaction.
- Streamlined appointment scheduling, increasing operational efficiency for client services.
- Collaborated with multidisciplinary teams to address client needs effectively.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
Warehouse Associate
Amazon
01.2020 - 01.2021
- Maintained accurate inventory records using Amazon's inventory management systems.
- Collaborated with team members to optimize workflow and improve order fulfillment speed.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Casino Housekeeper
Laberge Du Lac Casino
02.2018 - 01.2020
- Maintained cleanliness and sanitation standards in casino guest areas and restrooms.
- Conducted regular inspections of rooms to ensure adherence to quality standards.
- Utilized specialized cleaning equipment and chemicals for efficient surface maintenance.
- Responded promptly to guest requests for additional supplies or housekeeping services.
Education
High School Diploma -
Washington/Marion Magnet High School
Washington, LA05-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Manager
Family Dollar
03.2024 - Current
Remote Customer Service
Consumer Cellular
03.2022 - 03.2024
Client Engagement Specialist
Human Services Campus Inc.
01.2021 - 02.2022
Warehouse Associate
Amazon
01.2020 - 01.2021
Casino Housekeeper
Laberge Du Lac Casino
02.2018 - 01.2020
High School Diploma -
Washington/Marion Magnet High School