Shaquilla Jordan
Kansas City,MO
Summary
Proven achiever in customer service and technical support, I've excelled at Spring Venture Group by enhancing customer satisfaction and resolving complex issues. Skilled in medical terminology and software applications, I consistently surpassed performance metrics. My expertise in account administration and ability to maintain professionalism under pressure have contributed significantly to operational success.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Spring Venture Group
09.2021 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Participated in hiring processes for new team members, selecting candidates who aligned with company values and culture.
- Devised strategies for handling high call volumes during peak periods, maintaining exceptional service levels under pressure.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Customer Account Specialist
Alliance Data
03.2018 - 10.2021
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Trained new team members in company policies, procedures, and best practices for successful collections management.
- Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
Technical Support Representative
Verisys
01.2020 - 09.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Developed expertise in various software applications and hardware devices to address diverse customer needs effectively.
- Consistently met or exceeded performance metrics, contributing positively to overall department results.
Education
Bachelor of Science - Health Administration
Baker University
Baldwin City, KS05.2019
Skills
- Medical terminology knowledge
- Medical billing knowledge
- Software Applications
- Data entry proficiency
- Technical support knowledge
- Account Administration
Timeline
Healthcare Customer Service Representative
Spring Venture Group
09.2021 - Current
Technical Support Representative
Verisys
01.2020 - 09.2021
Customer Account Specialist
Alliance Data
03.2018 - 10.2021
Bachelor of Science - Health Administration
Baker University
Similar Profiles
Diana LamarDiana Lamar
Outbound Sales Specialist at Spring Venture GroupOutbound Sales Specialist at Spring Venture Group
Jorge MathurinJorge Mathurin
Insurance Sales Agent at Spring Venture GroupInsurance Sales Agent at Spring Venture Group
Adrian Sanchez BalderasAdrian Sanchez Balderas
Sales Agent at Spring Venture GroupSales Agent at Spring Venture Group
Chioma OkoronkwoChioma Okoronkwo
Licensed Insurance Agent at Spring Venture GroupLicensed Insurance Agent at Spring Venture Group
Bo FaubionBo Faubion
Lawn Care Business Owner at Self-employeedLawn Care Business Owner at Self-employeed